IT Service Desk Specialist
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Mô tả công việc
- Answer and handle all requests via Servicedesk system, email or telephone in accordance with departmental policies
- Accurately record, priorities and update all tickets of incidents, requests through Service Desk System ensuring all minimum data sets are met.
- Monitor permanently Servicedesk system and make sure all requests, tickets are handle and process in a timely manner.
- Assign tickets to appropriate team, person in timely manner.
- Quality checking for all IT Services provide to customer and make sure all issue about services quality will be escalated to Management
- Trouble shoot issues over the phone to include, but is not limited to; printers, faxes, computers, and telephones, Operating system (Windows, Linux), application (core business system and internal application) at the first level and escalate the issue when needed.
- Dealing with common request or basic technical issues such as resetting passwords
- Take ownership and coordinating on all critical incidents follow incident management defined by company.
- Arranging for a technician to visit the customer if a problem can’t be solved over the phone or by email
- Coordinate with other Department to keep daily IT procedure running smoothly.
- Other tasks assigned by line manager
- Provide after –hours support as required (shift requirement)
Yêu cầu ứng viên
- College or University graduated major in IT field
- Around 2 years experiences at the same position or equivalent position
- Have knowledge of HelpDesk software
- Good knowledge of the IT hardware, software, application and operating system being used by customers.
- Good communication and listening skills in both English and Vietnamese
- Organizational skills , good problem solving skills
Quyền lợi được hưởng
- 13th Salary Fixed and KPI Bonus
- PTI Health Care for personal
- 24/7 Accidental Insurance
- 100% Social Insurance
- Meal + Phone Allowance
- Yearly Medical Checkup
- 15 Annual Leaves
- Professional and Transparent Working Environment
- Apply Latest Financial Technology in the World
Cách thức ứng tuyển
Công việc này đã hết hạn ứng tuyển!
THÔNG TIN TUYỂN DỤNG
VIỆC LÀM LIÊN QUAN
Hotline CSKH: (024) 7107 9799
0862 69 19 29
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