Chọn tìm kiếm nâng cao

IT Service Desk Specialist

Tòa nhà Phụ Nữ, số 20 Nguyễn Đăng Giai, P. Thảo Điền, Quận 2, TPHCM
Hạn nộp hồ sơ: 19/02/2021

Hết hạn nộp đơn

Mô tả công việc

  • Answer and handle all requests via Servicedesk system, email or telephone in accordance with departmental policies
  • Accurately record, priorities and update all tickets of incidents, requests through Service Desk System ensuring all minimum data sets are met.
  • Monitor permanently Servicedesk system and make sure all requests, tickets are handle and process in a timely manner.
  • Assign tickets to appropriate team, person in timely manner.
  • Quality checking for all IT Services provide to customer and make sure all issue about services quality will be escalated to Management
  • Trouble shoot issues over the phone to include, but is not limited to; printers, faxes, computers, and telephones, Operating system (Windows, Linux), application (core business system and internal application) at the first level and escalate the issue when needed.
  • Dealing with common request or basic technical issues such as resetting passwords
  • Take ownership and coordinating on all critical incidents follow incident management defined by company.
  • Arranging for a technician to visit the customer if a problem can’t be solved over the phone or by email
  • Coordinate with other Department to keep daily IT procedure running smoothly.
  • Other tasks assigned by line manager
  • Provide after –hours support as required (shift requirement)

Yêu cầu ứng viên

  • College or University graduated major in IT field 
  • Around 2 years experiences at the same position or equivalent position
  • Have knowledge of HelpDesk software
  • Good knowledge of the IT hardware, software, application and operating system being used by customers.
  • Good communication and listening skills in both English and Vietnamese
  • Organizational skills , good problem solving skills 

Quyền lợi được hưởng

  • 13th Salary Fixed and KPI Bonus
  • PTI Health Care for personal
  • 24/7 Accidental Insurance
  • 100% Social Insurance
  • Meal + Phone Allowance
  • Yearly Medical Checkup
  • 15 Annual Leaves
  • Professional and Transparent Working Environment
  • Apply Latest Financial Technology in the World

Cách thức ứng tuyển

Công việc này đã hết hạn ứng tuyển!


THÔNG TIN TUYỂN DỤNG

Hình thức làm việc: Toàn thời gian
Số lượng cần tuyển: Không giới hạn
Chức vụ: Nhân viên
Yêu cầu kinh nghiệm: Không yêu cầu
Yêu cầu giới tính: Không yêu cầu
Địa điểm làm việc: Hồ Chí Minh

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