Chọn tìm kiếm nâng cao

IT Service Desk Specialist

Tòa nhà Phụ Nữ, số 20 Nguyễn Đăng Giai, P. Thảo Điền, Quận 2, TPHCM

Hạn nộp hồ sơ: 19/02/2021

Hết hạn nộp đơn

Mô tả công việc

Answer and handle all requests via Servicedesk system, email or telephone in accordance with departmental policies
Accurately record, priorities and update all tickets of incidents, requests through Service Desk System ensuring all minimum data sets are met.
Monitor permanently Servicedesk system and make sure all requests, tickets are handle and process in a timely manner.
Assign tickets to appropriate team, person in timely manner.
Quality checking for all IT Services provide to customer and make sure all issue about services quality will be escalated to Management
Trouble shoot issues over the phone to include, but is not limited to; printers, faxes, computers, and telephones, Operating system (Windows, Linux), application (core business system and internal application) at the first level and escalate the issue when needed.
Dealing with common request or basic technical issues such as resetting passwords
Take ownership and coordinating on all critical incidents follow incident management defined by company.
Arranging for a technician to visit the customer if a problem can’t be solved over the phone or by email
Coordinate with other Department to keep daily IT procedure running smoothly.
Other tasks assigned by line manager
Provide after –hours support as required (shift requirement)

College or University graduated major in IT field
Around 2 years experiences at the same position or equivalent position
Have knowledge of HelpDesk software
Good knowledge of the IT hardware, software, application and operating system being used by customers.
Good communication and listening skills in both English and Vietnamese
Organizational skills , good problem solving skills