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IT Support Engineer (English), 800-1300$

Số 2 Lê Văn Thiêm, Thanh Xuân, Hà Nội
Hạn nộp hồ sơ: 08/10/2020

Hết hạn nộp đơn

Mô tả công việc

In this role, you will play a key role in ensuring customer success and happiness- You will ensure the solutions we build for Clients are working properly, walk them through setup and training, and gather any feedback or complaints.

You will act as the first line of defense for our developer team, to ensure they understand problems which occur and effectively resolve and deploy fixes.

You will help diagnose and troubleshoot technical issues, including account setup, applications, network and system issues.

Job Scope includes:

Preparing user manuals and videos

On-boarding Clients + Guiding Clients through Product Setup

Remoting into Clients' machines/accounts to extract required log files for further investigation

Recording Customer complaints/issues and escalating where needed

Checking Server health

Develop and maintain a thorough understanding of the company's technologies, process and teams

Yêu cầu ứng viên

-Work experience as a Technical Support Engineer, Technical Project Manager or Software Engineer

-Experience in remote machine management tools like TeamViewer, Pulseway, AirDroid, or other similar tools

-Experience in cloud-based solutions and Windows-based hardware.

-As we build numerous custom solutions and products, you should be comfortable learning about different types of tech solutions.

-Ability to understand business and customer requirements, prioritizing issues and escalating as required

-Good analytical skills when reviewing data sets and customer logs.

-Strong communication skills with ability to adapt to communicating with different parties such as clients, developers and infrastructure team members, across different time zones.

-Resourceful, detail-oriented, with strong organizational skills.

-Knowledge of the software development life cycle is an asset.

-Previous experience working with development teams is an asset.

-High level of English communication expertise

Quyền lợi được hưởng


-13th salary

-Potential commission bonus

-Social insurance

-Be off work on Saturdays, Sundays and public holidays according to state regulations.

-Review periodic salary increase

-Team-building party held quarterly

Free coffee and snack

Salary: from 800-1,300 USD

Cách thức ứng tuyển

Công việc này đã hết hạn ứng tuyển!

Vị trí IT Support Engineer (English), 800-1300$ tuyển dụng bởi công ty Konbini vending automation tại Hà Nội với mức lương 18-30 triệu yêu cầu hình thức làm việc Toàn thời gian. Bạn có thể tham khảo thêm các vị trí tuyển dụng IT Support tại Hà Nội khác trên kênh tuyển dụng việc làm topcv.


Hình thức làm việc: Toàn thời gian
Số lượng cần tuyển: 1 người
Chức vụ: Nhân viên
Yêu cầu kinh nghiệm: 3 năm
Yêu cầu giới tính: Không yêu cầu
Địa điểm làm việc: Hà Nội


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Konbini Vending Automation builds IoT-powered smart Unmanned Retail Systems and Point of Sale technology solutions for the F&B & Retail industry. We aim to help transform F&B operations in Asia, creating new sales channels and automate their business processes.


Trụ sở công ty: Số 2 Lê Văn Thiêm, Thanh Xuân, Hà Nội


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Hotline CSKH: (024) 7107 9799

0862 69 19 29

Skype: topcv_cskh