IT Support Team Leader

• Manage and supervise Team IT Helpdesk / Support tasks for end-user including: 

- Identify, diagnose, and solve problems of users of personal computers, computer software and hardware, networks, internet, e-mail, dial-in, network access issues; and printer problems, copy, fax, phone, camera ...

- Provides installation assistance, configuration for users about desktop hardware, software, and peripherals.

- Operating and maintaining server system, LAN, WAN.

- Maintenance and repair of computer hardware, PC equipment and peripherals

- Install intranets, cabling and devices such as network cards, hubs and switches.

- Support and guide users to handle IT related issues.

• Managing risks, diagnosing incidents, proposing and deploying timely or contingent handling plans to minimize possible risks

• Research and propose new technologies and techniques to improve Team's work

• Responsible for the team's progress and results, report the progress of the team members

• Training, guiding to develop professional competence of Team

- Coordinate with departments in the implementation of IT systems, capture requirements and handle quickly

• Graduated from college upward IT industry 

• Experience in IT helpdesk for 4 years or more including at least 01 year in a managerial position

• Know the network system, hardware, software and installation deployment tasks

• In-depth knowledge: Knowledge of Windows, Linux, computer assembly, network

• Having CCNA, MCSA certificate is an advantage

• Good team management skills and research skills

• Good conversational English

- Lương: phù hợp năng lực

- Chế độ: tốt

Công việc này đã hết hạn ứng tuyển!