Mô tả công việc
Provide 1st and 2nd Line IT technical support to end-user
Responsible for day-today operation of given services
Perform the task assigned by the team leader in a timely and accurate manner.
Receive & implement the work instructions from team leader
Work closely with other team members and other relevant team
Feed back to team leader if any issue raised
Be willing to support end-user
1st Line: function as 1st point of contact for incidents, service requests from end-users
2nd Line: troubleshooting, resolving incidents escalated from first-line
Ensure all the tasks of the team would be done on-time
Research the new technology and propose it for service of the team
Prepare the report if required
Yêu cầu ứng viên
Bachelor Degree in IT / Computer Science or Telecommunication
Preferred if having networking / administration specialist certificates (e.g., CompTIA A+, Network+, Linux+, CCENT, CCNA, MCP, MCSA, MCSE)
1+ years experience in IT support, service-desk
Has good knowledge in Windows/Linux OS, MS Windows-based products
Basic knowledge in MacOS / Sun Solaris systems, Networking, Telecommunication
Ability in self-studying, problem-solving, troubleshooting
Good in English, communication, interpersonal skills
Good in presentation, documentation skills
Quyền lợi được hưởng
Working in an international, dynamic, and professional environment with many opportunities to develop career.
Having opportunities of being trained oversea and working directly with oversea customer.
A stable and rewarding position where your long-term commitment will be highly valued.
Total Health Care Insurance.
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