Chọn tìm kiếm nâng cao

L1 Support (AMS Support)

FPT Building, 17 Duy Tân Str., Cầu Giấy District, Hanoi,
Hạn nộp hồ sơ: 08/03/2020

Hết hạn nộp đơn

Mô tả công việc

JOB LOCATION

  • FTown 3, District 09, Ho Chi Minh City 

JOB DESCRIPTION

  • Single point of contact to the users for all DMS Application concerns: requests, incidents, problems
  • Understand/research customer business and operation processes as well as DMS application knowledge for supporting 
  • Provide support in person, on the phone or via email as appropriate 
  • Classify service request, assign priority and create ticket as per the predefined definitions 
  • First level of ticket diagnosis to resolve the ticket or allocate ticket to appropriate support person/group 
  • Ownership of raised and escalated issues. Manage and co-ordinate operations from opening to closure of all tickets follow SLA 
  • Update call status frequently to users and relevant stakeholders follow SLA 
  • Provide guidance and training (remotely) to end users on need basis 
  • Refer FAQ’s and solutions from knowledge database [KB] to perform support activities. KB including FAQs and Solution Knowledge base will be maintained as continuous process with in support 
  • Perform other tasks as assigned by direct manage

Yêu cầu ứng viên

  • College or University Graduation (IT is preferable)
  • Computer literate 
  • AMS Processes understanding is a plus. 
  • Good communication (in Vietnamese and English) 
  • Good in English at least 2 skills (reading and writing). TOEIC 450. 
  • Good skill on Microsoft Office (for reporting) 
  • Have good customer support mindset and attitude 
  • Fast learning 
  • Proactive

Quyền lợi được hưởng

Successful candidates will be part of a friendly, motivated and committed talent teams in FPT with various benefits and attractive offers:

  • COMPETITIVE SALARY PACKAGE based on your competent plus Annual Bonus and Project Performance Bonus “FPT care” health insurance provided by AON and is exclusive for FPT employees. 
  • Annual Summer Vacation: Base on Company’s policy 
  • Annual Health Check: sponsored by the Company. 

CONTACT 

Interested candidates should submit a completed Curriculum Vitae/ Resume and Cover Letter (if any) to: 

Recruitment & Training Department 

FPT Software Ho Chi Minh Co. Ltd 

Contact Person : Nguyen Thi Kieu Phuong (.Ms) 

Phone number : 0833.1212.95 

Email for Application : recruitment@fsoft.com.vn 

FPT Software – Where talents meet

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Ngành nghề

Công nghệ cao

THÔNG TIN TUYỂN DỤNG

Hình thức làm việc: Toàn thời gian
Số lượng cần tuyển: 2 người
Chức vụ: Nhân viên
Yêu cầu kinh nghiệm: 1 năm
Yêu cầu giới tính: Không yêu cầu
Địa điểm làm việc: Hồ Chí Minh

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