Mô tả công việc
- FTown 3, District 09, Ho Chi Minh City
- Single point of contact to the users for all DMS Application concerns: requests, incidents, problems
- Understand/research customer business and operation processes as well as DMS application knowledge for supporting
- Provide support in person, on the phone or via email as appropriate
- Classify service request, assign priority and create ticket as per the predefined definitions
- First level of ticket diagnosis to resolve the ticket or allocate ticket to appropriate support person/group
- Ownership of raised and escalated issues. Manage and co-ordinate operations from opening to closure of all tickets follow SLA
- Update call status frequently to users and relevant stakeholders follow SLA
- Provide guidance and training (remotely) to end users on need basis
- Refer FAQ’s and solutions from knowledge database [KB] to perform support activities. KB including FAQs and Solution Knowledge base will be maintained as continuous process with in support
- Perform other tasks as assigned by direct manage
Yêu cầu ứng viên
- College or University Graduation (IT is preferable)
- Computer literate
- AMS Processes understanding is a plus.
- Good communication (in Vietnamese and English)
- Good in English at least 2 skills (reading and writing). TOEIC 450.
- Good skill on Microsoft Office (for reporting)
- Have good customer support mindset and attitude
- Fast learning
Quyền lợi được hưởng
Successful candidates will be part of a friendly, motivated and committed talent teams in FPT with various benefits and attractive offers:
- COMPETITIVE SALARY PACKAGE based on your competent plus Annual Bonus and Project Performance Bonus “FPT care” health insurance provided by AON and is exclusive for FPT employees.
- Annual Summer Vacation: Base on Company’s policy
- Annual Health Check: sponsored by the Company.
Interested candidates should submit a completed Curriculum Vitae/ Resume and Cover Letter (if any) to:
Recruitment & Training Department
FPT Software Ho Chi Minh Co. Ltd
Contact Person : Nguyen Thi Kieu Phuong (.Ms)
Phone number : 0833.1212.95
Email for Application : email@example.com
FPT Software – Where talents meet
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