Chọn tìm kiếm nâng cao

Managed Service Director

Tòa nhà FPT-Complex, đường Nam Kỳ Khởi Nghĩa, P. Hòa Hải, Q. Ngũ Hành Sơn, TP Đà Nẵng
Hạn nộp hồ sơ: 29/08/2020

Hết hạn nộp đơn

Mô tả công việc

• Provides direction and supervision of the Managed Services Operations Team to monitor, document, respond, escalate, and communicate issues as required.

• Leads and manages a team of both local and remote/datacenter service delivery talent.

• Works alongside and across teams and departments to ensure business and service-level expectations.

• Builds on past success in driving exceptional customer service objectives, methods, and metrics.

• Collaborates with incident response teams to mitigate severity events.

• Ensures consistent use of processes and best practices.

• Develop and maintain relationship with the client counterparts for the delivery of services within their area of responsibilities.

Yêu cầu ứng viên

• Minimum education of Bachelor/ Master’s Degree in Information Systems, Computer Science, or related field required.

• At least 8+ years of experience with Managed Services, Delivery Support, IT Operations and/or related services.

• Strong experience in leading successful service delivery and incident management teams

• Service delivery experience with large scale, enterprise IT systems

• Experience in infrastructure, application management and tools

• Experience in transformation projects

• Excellent communication, social awareness, customer facing and teamwork skills

• Must have excellent communication in English.

Quyền lợi được hưởng

• Competitive salary package based on performance.

• Work and grow in professional environment.

• Have opportunity to be promoted to the higher positions.

• FPT care” health insurance provided by AON and is exclusive for FPT employees

• Company shuttle buses provide convenient way of transportation for all employees.

• Annual Summer Vacation: follows company’s policy and starts from May every year

• Annual leave, working conditions follow Vietnam labor laws

• Other allowances: lunch allowance, working on-site allowance, etc.

Cách thức ứng tuyển

Công việc này đã hết hạn ứng tuyển!

Ngành nghề

Công nghệ cao


Hình thức làm việc: Toàn thời gian
Số lượng cần tuyển: 1 người
Chức vụ: Nhân viên
Yêu cầu kinh nghiệm: 6 năm
Yêu cầu giới tính: Không yêu cầu
Địa điểm làm việc: Đà Nẵng


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