Mô tả công việc
- Ensure high quality and efficiency of customer support through verbal and written (email, social media) communications
- Provide help, advice and solution to Leflair customers; ensure professional and constant communication and follow-up with customers until expectations are fully met
- Demonstrate ownership of requests and coordinate with internal departments at Leflair until expectations are fully met
- Contribute to customer service’s standard procedures in order to constantly meet and improve the Service Level Agreement
- Receive regular training and teach other team members customer service trainings
Yêu cầu ứng viên
- Bachelor’s degree major in Business Administration, Customer Service or related fields.
- Minimum of 1 year experience in customer service in related fields.
- Excellent communication skills – written and verbal (Vietnamese and English) with strong listening, problem solving and greeting attitude
- Great with people and natural empathy to step into the customer’s shoes
- Results oriented and ability to prioritize works for effective implementation
- Great interpersonal skills and teamwork oriented: interact effectively with all levels and function as an effective team member
- Highly self-motivated, strong work ethic, enthusiastic, professional, proactive, meticulous and a “can-do” attitude
- Long term oriented
Quyền lợi được hưởng
- Insights into e-commerce and knowledge of how departments work together
- Chance to work in a developing industry with skyrocketing growth rates
- High performing environment where results are more important than effort
- Competitive salary and promotions based on employee skill set and success
- A chance to work with high energy, international and innovative teams
- Freedom in a responsible, collaborative and creative environment
- Access to our Employee Stock Options
Cách thức ứng tuyển
Công việc này đã hết hạn ứng tuyển!
Ngành nghềKinh doanh / Bán hàng
THÔNG TIN TUYỂN DỤNG
VIỆC LÀM LIÊN QUAN
GIỚI THIỆU CÔNG TY
Leflair là trang web đầu tiên tại Việt Nam cung cấp những sản phẩm hàng hiệu chính hãng với mức ưu đãi lớn. Mỗi ngày, chương trình ưu đãi mới sẽ bắt đầu vào lúc 8 giờ sáng với các sản phẩm hàng hiệu thời trang, làm đẹp và nội thất.
Trụ sở công ty: Tầng 1, Copac Square, 12 Tôn Đản, Quận 4, Tp. HCM.Website: http://leflair.vn/
Hotline CSKH: (024) 7107 9799
0862 69 19 29