Mô tả công việc
As the "Senior Customer Service Executive", we are looking for:
- Effectively manage large amounts of incoming calls, and tickets without compromising on service standards
- Identify and assess customers’ needs to achieve + excellent service standards and maintain high customer satisfaction.
- Provide accurate, valid and complete information by using the right methods/tools
- Handle disputes, complaints and provide appropriate, timely and realistic solutions within the time limits
- Keep records of customer interactions and do reporting to supervisor
- Follow communication procedures, guidelines and policies
- Support Team leader build sustainable relationships of trust through open and interactive communication
Yêu cầu ứng viên
- Preferable 1 year of experience with e-commerce or logistics industry
- Customer-first attitude and ability to multi-task, prioritize, and manage time effectively. Knowledge in courier service operations is an advantage.
- Good communication and interpersonal skills, with the ability to work independently and as a team
- Good level of computer literacy; Familiar with Zendesk platform.
- Ability to adapt, prioritize and thrive in a fast moving environment
- Prior experience with a start-up, customer service, good English will be a huge plus
*Working in Binh Tan Office
Quyền lợi được hưởng
- Cung cấp trang thiết bị đầy đủ để phục vụ công việc.
- Được đóng BHXH, BHYT, BHTN.
- Được hưởng các chính sách phúc lợi theo quy định của công ty.
- Được đào tạo, nâng cao nghiệp vụ thường xuyên.
Cách thức ứng tuyển
Công việc này đã hết hạn ứng tuyển!
THÔNG TIN TUYỂN DỤNG
VIỆC LÀM LIÊN QUAN
GIỚI THIỆU CÔNG TY
Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest-growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries. In January 2018, we raised one of the largest Series C rounds ever in Southeast Asia and are well-positioned for our next phase of rapid growth.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimization, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.
Trụ sở công ty: 190 Huỳnh Văn Bánh, P.12, Quận Phú Nhuận, TP. Hồ Chí MinhWebsite: https://www.ninjavan.co/vn-vn/
Hotline CSKH: (024) 7107 9799
0862 69 19 29