Chọn tìm kiếm nâng cao

Nhân viên Chăm sóc Khách hàng

Phòng 203, toà nhà Thanh Hà, CC2 Bắc Linh Đàm, Phường Đại Kim, Hoàng Mai, Hà Nội
Hạn nộp hồ sơ: 31/10/2018

Hết hạn nộp đơn

Mô tả công việc

• Monitor customer requests/complaints:

- Monitor customer service email account, skype account and filter all incoming requests, and distribute to the right persons/people.

- Follow up on all customer requests and ensure that clients receive the necessary

responses/information in due time.

- Follow up pro-actively with production to "warn" customers in case of late delivery or any other issues that might affect the customer such as delivery time, technical updates etc.

• Update customer requirements:

- Report and update customer's requirement to team leader, related parties for working and

feedback on the solutions.

- Report customer's new request/concern. Feedback on customer's satisfaction in terms of delivery, quality, service and support.

• Support sales team:

- Update and maintain the customer information records, customer contact list, carry out the

customer satisfaction survey every quarter and report results.

• Coordinate other departments in customer relations:

- Coordinate with Accounting to generate and update weekly/monthly report to CS Manager and Production Manager.

- Properly handover the ongoing/outstanding tasks among the daily shifts between CSOs.

• Others:

- Support production with reporting on client satisfaction including complaints and on time


- Other tasks assigned by CS Manager

- Report directly to CS Manager.

Yêu cầu ứng viên

- Education:

  • University degree in English, Customer Service, Marketing & Sales, etc... are preferable
  • Experience:
  • under 1 year of working experience with customer service and/or marketing and sales, English speaking... Knowledgeable with quality assurance and quality management for graphics and photos is an advantage.
  • Or New graduate students but excellent English

- Languages:  Excellent English skills, especially reading and writing skills. Fluent in Vietnamese.

- Competencies:

- Good communication skills.

- A professional mindset with an eye for detail.

- Patient personality.

- Proven capacity to apply a structured approach to working with assignments.

- Ability in analyzing and solving problem

- Self-motivated with strong team skills, high degree of punctuality.

- Hard working and good health.

- Willingness to work in shifts

Quyền lợi được hưởng

- Attractive salary and benefit package is offered. Salary is negotiable and depending on qualifications and experience.
- All insurance contributions as regulated by the law
- Educational bonus Annual review with salary change and promotion opportunities
- Meals, drink served inside company Opportunities to join much corporate training
- Opportunities to join and lead many social/Trade Union activities

Cách thức ứng tuyển

Công việc này đã hết hạn ứng tuyển!

Vị trí Nhân viên Chăm sóc Khách hàng tuyển dụng bởi công ty Công ty cổ phần dịch vụ Nghị Lực Sống tại Hoàng Mai với mức lương Thoả thuận yêu cầu hình thức làm việc Toàn thời gian. Bạn có thể tham khảo thêm các vị trí tuyển dụng Nhân viên Chăm sóc Khách hàng tại Hoàng Mai khác trên kênh tuyển dụng việc làm topcv.


Hình thức làm việc: Toàn thời gian
Số lượng cần tuyển: 2 người
Chức vụ: Nhân viên
Yêu cầu kinh nghiệm: Không yêu cầu
Yêu cầu giới tính: Không yêu cầu
Địa điểm làm việc: Hoàng Mai


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