Mô tả công việc
• Monitor customer requests/complaints:
- Monitor customer service email account, skype account and filter all incoming requests, and distribute to the right persons/people.
- Follow up on all customer requests and ensure that clients receive the necessary
responses/information in due time.
- Follow up pro-actively with production to "warn" customers in case of late delivery or any other issues that might affect the customer such as delivery time, technical updates etc.
• Update customer requirements:
- Report and update customer's requirement to team leader, related parties for working and
feedback on the solutions.
- Report customer's new request/concern. Feedback on customer's satisfaction in terms of delivery, quality, service and support.
• Support sales team:
- Update and maintain the customer information records, customer contact list, carry out the
customer satisfaction survey every quarter and report results.
• Coordinate other departments in customer relations:
- Coordinate with Accounting to generate and update weekly/monthly report to CS Manager and Production Manager.
- Properly handover the ongoing/outstanding tasks among the daily shifts between CSOs.
- Support production with reporting on client satisfaction including complaints and on time
- Other tasks assigned by CS Manager
- Report directly to CS Manager.
Yêu cầu ứng viên
- University degree in English, Customer Service, Marketing & Sales, etc... are preferable
- under 1 year of working experience with customer service and/or marketing and sales, English speaking... Knowledgeable with quality assurance and quality management for graphics and photos is an advantage.
- Or New graduate students but excellent English
- Languages: Excellent English skills, especially reading and writing skills. Fluent in Vietnamese.
- Good communication skills.
- A professional mindset with an eye for detail.
- Patient personality.
- Proven capacity to apply a structured approach to working with assignments.
- Ability in analyzing and solving problem
- Self-motivated with strong team skills, high degree of punctuality.
- Hard working and good health.
- Willingness to work in shifts
Quyền lợi được hưởng
Cách thức ứng tuyển
Công việc này đã hết hạn ứng tuyển!
THÔNG TIN TUYỂN DỤNG
VIỆC LÀM LIÊN QUAN
Hotline CSKH: (024) 7107 9799
0862 69 19 29