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Nhân viên Dịch vụ Khách hàng (Customer Success Executive)

Toà nhà Phú Thái Hà Nội, B8-10/D21 Khu ĐTM, 15 Ngõ 92 Trần Thái Tông, Dịch Vọng Hậu, Cầu Giấy, Hà Nội
Hạn nộp hồ sơ: 31/01/2020

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Mô tả công việc

About Us
ReloTalent started in 2017 by the team behind relocation guides portal ExpatFinder.com. They wanted to bring a bit of simplification to the chaotic world of global mobility, and they wanted to do it with a software that is as easy on the eyes as it is to use.
ReloTalent's team brings over ten years of experience in global mobility. They look at relocation management in a new light to help service providers and HR move away from procedures that are paper heavy and outdated. Most companies currently track this information with MS Excel and e-mails, which is tedious and inefficient. ReloTalent enables global mobility and HR professionals to reduce compliance risks, lower costs and track data and analytics with ease.

Our website: relotalent.com

  • Provide the front-line relationship with our customers on an ongoing basis; serve as the primary day-to-day contact for onboarding and internal program stakeholders training for a given portfolio of customers.
  • Collaborate with cross-functional teams to develop specific short and long-term account plans that both meet the needs of partners and optimize revenue and retention opportunities.
  • Create relevant content to guide clients setting up their workflows and using the software.
  • Renew customer contracts to protect existing revenue streams and qualify opportunities for revenue growth.
  • Understand our customer's job responsibilities, business and industry to best position ReloTalent to support their business goals
  • Identify potential issues and risks early in an onboarding cycle and develop backup strategies and contingency plans for resolution.

Yêu cầu ứng viên

Skills & Experience​

  • Embody strong account management skills; comfortable and seasoned in managing external partners and providing exceptional customer support
  • Have managed a portfolio of clients and renewal goals and driven growth within those accounts
  • Experience working with Human Resources departments is welcome

 Personal skills​

  • Proactive, positive attitude, good team player
  • Good communication and organizational skills
  • Fluency at least one of the following languages: English, French, Spanish (multilingual candidates very welcome)

Required experience​

Ideally 3+ years of related experience in a Customer Success, Account Management, or Sales preferably in a SaaS environment

Quyền lợi được hưởng

Benefits and advantages

  • No working on Saturdays (overtime rare if you're focused and organized)
  • Dive into promising start-up projects, deal with technical challenges and be encouraged to propose solutions
  • Join a young, friendly and business-oriented, multinational and multilingual team
  • Be equipped with best tools to deliver best results

Cách thức ứng tuyển

Công việc này đã hết hạn ứng tuyển!


Kỹ năng

English
Vị trí Nhân viên Dịch vụ Khách hàng (Customer Success Executive) tuyển dụng bởi công ty Công ty TNHH ICTS tại Hà Nội với mức lương 15-35 triệu yêu cầu hình thức làm việc Toàn thời gian. Bạn có thể tham khảo thêm các vị trí tuyển dụng Dịch vụ Khách hàng tại Hà Nội khác trên kênh tuyển dụng việc làm topcv.

THÔNG TIN TUYỂN DỤNG

Hình thức làm việc: Toàn thời gian
Số lượng cần tuyển: Không giới hạn
Chức vụ: Nhân viên
Yêu cầu kinh nghiệm: 2 năm
Yêu cầu giới tính: Không yêu cầu
Địa điểm làm việc: Hà Nội

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