Mô tả công việc
- Provide the front-line relationship with our customers on an ongoing basis; serve as the primary day-to-day contact for onboarding and internal program stakeholders training for a given portfolio of customers.
- Collaborate with cross-functional teams to develop specific short and long-term account plans that both meet the needs of partners and optimize revenue and retention opportunities.
- Create relevant content to guide clients setting up their workflows and using the software.
- Renew customer contracts to protect existing revenue streams and qualify opportunities for revenue growth.
- Understand our customer's job responsibilities, business and industry to best position ReloTalent to support their business goals
- Identify potential issues and risks early in an onboarding cycle and develop backup strategies and contingency plans for resolution.
Yêu cầu ứng viên
Skills & Experience
- Embody strong account management skills; comfortable and seasoned in managing external partners and providing exceptional customer support
- Have managed a portfolio of clients and renewal goals and driven growth within those accounts
- Experience working with Human Resources departments is welcome
- Proactive, positive attitude, good team player
- Good communication and organizational skills
- Fluency at least one of the following languages: English, French, Spanish (multilingual candidates very welcome)
Ideally 3+ years of related experience in a Customer Success, Account Management, or Sales preferably in a SaaS environment
Quyền lợi được hưởng
Benefits and advantages
- No working on Saturdays (overtime rare if you're focused and organized)
- Dive into promising start-up projects, deal with technical challenges and be encouraged to propose solutions
- Join a young, friendly and business-oriented, multinational and multilingual team
- Be equipped with best tools to deliver best results
Cách thức ứng tuyển
Công việc này đã hết hạn ứng tuyển!
THÔNG TIN TUYỂN DỤNG
VIỆC LÀM LIÊN QUAN
Hotline CSKH: (024) 7107 9799
0862 69 19 29