Nhân viên Dịch vụ khách hàng

• Inquiry management (inbound and outbound): Provide support to our users and drivers by answering their questions in a proactive, clear and efficient way

• Handle customer and driver queries: Provide appropriate solutions and alternatives within the time limits and limit the risks of driver/user dissatisfaction

• Match supply and demand: Monitor daily operations activities and pro-actively engage driver to ensure a maximum fulfillment rate

• Understand and follow the company procedures: Provide accurate, valid and complete information by using the right methods/tools

• A go-getter and problem solver mindset to proactively customize solution for each customer needs

• Acute sense of discernment and diplomacy to arbitrate fairly on difficult cases and cope with different types of characters

• Good written and verbal communication skills to communicate accurately within our customers

• Ability to multi-task, prioritize, and manage time effectively

• Bachelor's degree or college experience preferred

• Previous experience in customer support

• Willingness to work weekends, early mornings, late nights, and occasional holidays

• Experience in service, customer support, food & beverage, retail or other high volume e-commerce platforms

• This is a full time position, but you might need the flexibility to work on a shift basis

- Bonus salary, KPI each year

- 100% basic salary during probation period

- Social Insurance / Health Insurance / Unemployment Insurance according to Labor Law

- Company trip, YEP, Events, Social activities, Sporting Clubs... according to Company Policies

Công việc này đã hết hạn ứng tuyển!