Officer, Sales Support

Key Accountabilities (1)

Support to sale products and services

- Receive documents after RCC approval, notification of approval results, disbursement conditions

- Completing the after sale documents

- Transfer customer document to CCA, notify customers of fees to complete disbursement conditions

- Support RBO/SRBO notarization procedures, secure transaction registration, inventory, asset valuation

- Enter the collateral into warehouse

- After completing disbursement, notify customers, save and manage customer documents

- Serving customers' requests for documents related to assets

- Compose documents when finalizing payment

- Perform the work of supporting the issuance, activation of cards, accounts, FIBs. Disbursement, follow-up after loan

Key Accountabilities (2)

Support to update and manage customer documents:

- Scan/fill data and perform work related to building and managing customer documents as assigned by PFS Manager.

- Update and monitor Customer's status on the basis of: Information provided by RBO/SRBO; Information from the system;

- Support RBO/SRBO in managing customer portfolio (providing debt reports, customer data...); identify risk factors

- Perform after-sales support tasks

- Perform support tasks with partners outside Techcombank from time to time.

Perform other tasks

- at the request of PFS Manager/Team Leader

- Make operational reports to support the department's business from time to time.

- Report on reward programs.

- Perform office administrative support tasks such as asset management, clerical work, timekeeping, stationery, human resources, storage, expenses... according to internal regulations.

Key Accountabilities (3)

- Ensure compliance with regulations, procedures and work instructions of TCB

- Strictly comply with the Bank's Labor Regulations.

- Perform work in accordance with policies, regulations, procedures, internal guidelines... and commitment to service quality (SLAs)"

Key Relationships - Direct Manager

PFS Manager/ Team Leader

Key Relationships - Direct Reports Key Relationships - Internal Stakeholders Internal RBG Department and other Division

Key Relationships - External Stakeholders

Personal Customer

Domain Expertise

- Minimum 01 years of experience in positions relating to business support management và planning

Qualifications

- University degree (minimum) relating to Insurance, Finance, Banking and Economics

- English level: According to the Bank's regulations

- Làm việc trong môi trường năng động chuyên nghiệp, nhiều cơ hội thăng tiến. Được đào tạo bài bản thường xuyên bởi các chuyên gia trong lĩnh vực Bảo hiểm và Ngân hàng

- Được cung cấp trang thiết bị đầy đủ, hưởng chính sách phúc lợi theo quy đinh ngân hàng (BHXH, BHYT, BH sức khỏe Aon, thưởng tháng 13, thưởng theo hiệu quả hoàn thành công việc...) - sẽ trao đổi trực tiếp khi phỏng vấn

- Được làm việc trong tòa nhà hạng A (Tòa nhà Keangnam)

- Được cung cấp danh sách khách hàng của Techcombank