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Omni-Channel Head Of Technology

Tòa Nhà Satra Eximland - 163 Phan Đăng Lưu, Phường 1, Quận Phú Nhuận, TP. HCM
Hạn nộp hồ sơ: 23/09/2021

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Job purposes

The Omni-channel Head of Technology will be responsible for leading technology and systems for GO!/ Big C omnichannel strategy. A successful candidate will drive strong cross functional collaboration with Operation/ IT Group/ Technical Partners and Solution provider to advance our retail and omnichannel technology, processes, and systems.

Key roles & responsibilities

  • Leading Omni-channel Technology team who work with Operation/ IT/ Technical Partners and Solution provider to build all systems including Front End & Back End (Website/ App/ OMS/ PIM/ TMS/ Contact Center/ CRM….)
  • Working closely with business to understand customer journey & operation flows and based on that design roadmap of all systems need to be implemented.
  • Building technical & project team to handle new projects and technical solution to improve customer experience & operation productivities
  • Identify, assess, and prioritize omnichannel initiatives that solve pain points, modernize and differentiate the experience, and create inspiring omnichannel customer journeys that drive conversion and retention in-store and online
  • Leadership for technical projects and programs, partnering with product owners, business stakeholders, UX/UI team, front-end developers, Devs, Group IT, Operation to ensure deliverables meet all project needs
  • Provide executive status on programs/projects. Work with leadership to remove barriers and ensure projects are delivered on time, on budget and on scope
  • Managing solution providers in order to ensure project quality and timeline.
  • Lead and manage the estimation, planning, development, testing and deployment of enhancements and upgrades to technology components
  • Build a culture of delivering innovative solutions

Yêu cầu ứng viên

  • Bachelor’s degree in Business, Technology (computer science, engineering) preferred
  • 5+ years in a leadership role, including building highly functional technology teams in a large, matrixed & multi-channel environment
  • Strong competencies & experiences in E-commerce e-co systems
  • Experience in eCommerce order fulfillment and order management processes
  • Having experience in Magento or Salesforce
  • Experience and knowledge in Omni-Channel architectures (critical for our online/store/omni business needs)
  • Demonstrated experience managing complex enterprise wide programs with multiple stakeholders; ability to overcome obstacles to complete projects and deliver results
  • Experience and strong understanding of digital platforms including a strong understanding of all aspects of a large online retailer, including store operations, client relations, marketing, promotion, fulfillment and customer service
  • Project management competences is a must
  • Ability to prioritize multiple tasks and projects while maintaining deadlines and managing resources with little or no direction
  • Experience working with and integrating E-Commerce and Digital services with core omni-channel platform
  • Aggressive, well organized, business oriented
  • Result oriented, strong negotiation, strong flexibility
  • Market knowledge: economic factors, retail situation, price positioning
  • Great passion in building and training new teams
  • Fluent English with strong communication

Quyền lợi được hưởng

Chế độ bảo hiểm
Phụ cấp
Chăm sóc sức khỏe
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Hình thức làm việc: Toàn thời gian
Số lượng cần tuyển: 1 người
Chức vụ: Phó giám đốc
Yêu cầu kinh nghiệm: 5 năm
Yêu cầu giới tính: Không yêu cầu
Địa điểm làm việc: Hồ Chí Minh


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