Mô tả công việc
1. Online Sales & management
- To manage the Sales & Operation team to handle online orders in daily basis to complete all orders in time with effective quality of work.
- To ensure all customers’ inquiries from various touch points (hotline, email, fanpage comment & message) are handled on time with appropriate manner.
- To develop & train online sales team about process, flow, order monitoring, customer service, etc….
- To continuously optimize order processing process, monitor delivering services and handle return, refund, exchange requests from customers properly.
- To develop & monitor key performance indicators (Sales revenue, number of Orders, % cancellation before & after handover to delivery).
- To develop approachs & train Cross/ up sales per customer to increase Sales.
- To manage & allocate Online Sales team members shifts & working time to ideally handling all orders & requests from customers.
- Coordinate with related departments (Merchandising, Operation, warehouse, Transport, Accounting…) to deliver company's products to customers effectively & efficiently.
2. Customers service
- Manage customer enquiry for all on-line channels with fast & appropriate response
- Escalate of all problems/complains to assure they are satisfactory resolved
- Update all related issues regarding the orders for further coordinating with customer
- Analyze customer’s trend, comment, feedback and report
- Cross check with order status cancellation from delivery suppliers provide call to customers if need
3. Expense Control
- Manage the materials & delivery expense
- How to improve effective cost per working hours for staff (sales, picker)
Yêu cầu ứng viên
- Graduated University (Business administration)
- At least 3 years experience in Online Sales/ E-commerce Sales.
- Good understanding of E-commercial Sales (general trade market and selling)
- Prefer having experience working for retailers, e-commerce platforms.
- Intermediate English.
- Strong organizational communication & listening skills.
- Strong can-do attitude & problem-solving skills.
- Strong leadership skills and interpersonal skills.
- Ability to work the night shift.
Quyền lợi được hưởng
- Negotiable salary based on performance and experience.
- Young and dynamic work environment.
- A clear career path and promotion opportunities.
- Welfare: travel, picnics, year-end bonus, incentive.
- Other benefits according to Labor Law.
Cách thức ứng tuyển
Công việc này đã hết hạn ứng tuyển!
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