Chọn tìm kiếm nâng cao

Operation Customer Service Manager

Lầu 4-5, tòa nhà QTSC 1. Lô 34 Công viên phần mềm Quang Trung. Số 02 Đường Tô Ký, Phường Tân Chánh Hiệp, Quận 12, Thành phố Hồ Chí Minh
Hạn nộp hồ sơ: 19/09/2020

Hết hạn nộp đơn

Mô tả công việc

• Managing the operations seamlessly, ensuring timely SLA delivery along with maintaining high level of employee and customer satisfaction

• Establishing and managing relationship with stakeholders

• Oversight of team – organizes resources, sets goals, carries out strategy from Executives and client on a day to day basis; reporting responsibilities

• Responsible for following agreed governance model, escalation & communication plan

• To ensure team members achieve agreed standards in relation to their job assignments.

• To ensure training of new staff on the corporate policy rules to be adhered to

• To ensure that the buddy system is put in place to maintain the operation with minimal disruption in times of annual leave/sick leave/study leave and daily working hour schedules

• To monitor and document work schedule of staff and absences.

• Build strong partnership with the client by growing and nurturing the existing relationships to ensure operational cohesion & effective foundation for future growth

• Taking weekly and monthly calls with clients to understand the expectations from the teams and provided updates

• Ensure that all audit related issues are brought to a close

• Identify and drive continuous improvements and initiatives in process

• Coach & mentor Team lead so that they are able to manage their teams better

• Hiring of leads and managers, training, inductions, employee & client satisfaction scores, performance Appraisals and attrition management

• Performance management through top Quartile, Middle and Bottom Quartile segregation and identifying training and coaching needs.

• To ensure that all internal customer queries are followed up on a timely basis

• Collaborate with internal teams.

• To be the Key contact for all problems and queries with specific business assigned. 

Yêu cầu ứng viên

• Candidate must have Bachelor’s degree in perations management or related field.

• Very exellence in English (can communicate with British)

• Any 3rd language (Mandarin, Japanese & Korean) is an added advantage

• At least 08 years of professional experience in Operation Management/Customer Service in Call Center or releate services, at least 03 years of senior management experience (Manager level). Must possess effective communication skills (written and verbal)

• Ability to work under pressure

• Corporate and process mind

• Excellent communication and quality orientation 

Quyền lợi được hưởng

Will be discussed on the interview

Cách thức ứng tuyển

Công việc này đã hết hạn ứng tuyển!

Vị trí Operation Customer Service Manager tuyển dụng bởi công ty Công ty TNHH Vietnam Concentrix Services tại Hồ Chí Minh với mức lương Thoả thuận yêu cầu hình thức làm việc Toàn thời gian. Bạn có thể tham khảo thêm các vị trí tuyển dụng Customer Service Manager tại Hồ Chí Minh khác trên kênh tuyển dụng việc làm topcv.


Hình thức làm việc: Toàn thời gian
Số lượng cần tuyển: 1 người
Chức vụ: Trưởng/Phó phòng
Yêu cầu kinh nghiệm: 6 năm
Yêu cầu giới tính: Không yêu cầu
Địa điểm làm việc: Hồ Chí Minh


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