Chọn tìm kiếm nâng cao

Operation Staff

Số 14 Lô 13b Trung Yên 5, Trung Hòa, Hà Nội
Hạn nộp hồ sơ: 25/05/2019

Hết hạn nộp đơn

Mô tả công việc

- Handle inbound and outbound air freight and inland transport orders with basic knowledge on all fields both export/import activities.
- Handle customer enquiries, quotations and overseas agent correspondence and offering solutions.
- Perform and resolve customer dispute or complaint cases with deeply care.
- Compliance with all internal and regulatory company’s requirements and customer’s standard operating procedure.
- Understand customer needs and recommend appropriate solutions, enabling customers to enjoy products and services.
- Provide comprehensive and professional services to customers, working to acquire, retain and develop relationships.
- Act as a liaison between clients and operations & other departments to ensure efficient service levels are delivered to the clients.
- Handle invoice, receipts and follow up on statement of accounts for payments receipts from customer
- Closely work with Sales and other Departments to support the initiatives as and when necessary
- perform various customer service activities, including handling new & existing accounts.
- Follow up and manage daily shipment
- Assisting management and Team Manager with any assigned special projects and providing backup to the team manager when required

Yêu cầu ứng viên

- Education: College or/and above
- Diploma holder or above in Economic, Sales & Marketing, Business Administration, Freight / Logistics
- Newly graduated students or 2-3 years of operations and customer services experience in freight logistics/ forwarding industry.
- Knowledge of handling air freight/ sea freight shipments
- Good command of written and spoken English and Vietnamese.
- Excellent time management and problem-solving skills
- Excellent understanding of freight process
- Highly organized, able to prioritize and work well under pressure and adhere to tight deadlines
- Good communication and interpersonal skills.
- Hands-on PC operations including MS office.
- Responsible, pro-active and attention to details.
- Be a good team player and able to work under pressure

Quyền lợi được hưởng

-In accordance with company policy

Cách thức ứng tuyển

Công việc này đã hết hạn ứng tuyển!


Hình thức làm việc: Toàn thời gian
Số lượng cần tuyển: 1 người
Chức vụ: Nhân viên
Yêu cầu kinh nghiệm: Không yêu cầu
Yêu cầu giới tính: Không yêu cầu
Địa điểm làm việc: Hồ Chí Minh


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