Mô tả công việc
• Identify, understand and categorize the customer’s presented situation.
• Assess the business impact of the situation
• Gather the necessary information to address the issue, including how to reproduce It
• Solve known problem
• Send for investigation to L2
• Forward to OS L1 (specific types)
• Working Time : *Start from mid-June or Early July
o Training in 1.5 months with 8x5 standard time
o Operation with 2 shifts coverage 16x7 timing
Shift 1 : 15 :00 ~ 23 :00
Shift 2 : 23 :00 ~ 7 :00
Yêu cầu ứng viên
• College graduate or higher
• Fluent in Japanese (N2+)
• At least 1+ years' experience working as a helpdesk position or as a similar role
• Ability to support 16x7 with working shifts rotation (to have allowance)
• ITIL process knowledge and experience is plus.
Quyền lợi được hưởng
• “FPT care” health insurance provided by AON and is exclusive for FPT employees.
• Company shuttle buses provide convenient way of transportation for all employees.
• Annual Summer Vacation: follows company’s policy and starts from May every year
• Salary review 2 times/year or on excellent performance
• International, dynamic, friendly working environment
• Annual leave, working conditions follow Vietnam labor laws.
Cách thức ứng tuyển
Công việc này đã hết hạn ứng tuyển!
THÔNG TIN TUYỂN DỤNG
VIỆC LÀM LIÊN QUAN
Hotline CSKH: (024) 7107 9799
0862 69 19 29