Hết hạn nộp đơn
Mô tả công việc
• Train agents on product and process, as and when there are NHT batches
• Assurance the related admin tasks to facilitate the training
• Co-ordinate with related department to ensure training plan can be delivered on time: IT dep, Operation Dep, QA Dep.
• Managing retention during training
• Maintain good training throughput, by delivering strong knowledge for agents and making them get qualified by client.
• Work closely with Ops and Quality team design action plans to plug areas of opportunity
• Conduct weekly refresher training to update knowledge to agent
• Maintaining Data as per training Processes
• Making report for training
• Be able to use training tools and make the best use of them in driving training result
• Must have the ability to work under pressure & in an fast-moving environment.
• Must be flexible to being up-skilled on VASS & quality
• Production hours to be given weekly in the absence of NH training
Yêu cầu ứng viên
• Must have excellent presentation and communication skills.
• English fluency
• Good content delivery and report skills
• Good interpersonal skills
• Good Knowledge of basic company policies
• Proficient with MS Office
• Good technical knowledge
• Good with Local Language Fluency.
Quyền lợi được hưởng
- Global enviroment.
- Professional enviroment.
Cách thức ứng tuyển
Công việc này đã hết hạn ứng tuyển!
THÔNG TIN TUYỂN DỤNG
VIỆC LÀM LIÊN QUAN
Hotline CSKH: (024) 7107 9799
0862 69 19 29