Production Supporter/ Chăm Sóc Khách Hàng

Working in shifts with the morning shift of 6:30 AM - 2:30 PM and the afternoon shift of 2:30 PM - 10:30 PM.

- Respond to both internal and external customer queries in a timely and accurate way, via email or chat

- Identify customer needs and help customers use specific features (applied for both internal and external)

- Make clear customers queries and give out proper advices or follow them up properly until queries are settled.

- Monitor customer complaints on correspondence and reach out to provide assistance - Keep customer updated with production activities if needed.

- Follow up with customers to ensure their issues are resolved and their expectations are met. - Gather customer feedback and share with our Production teams.

- Assist in training junior Customer Supporter. 

- Experience as a Customer Service Executive or similar CS role is a plus

- Familiarity with our industry is a plus

- Experience using help desk software and remote support tools

- Excellent communication and problem-solving skills

- Multi-tasking abilities

-Patience when handling tough cases

- Basic Salary: from 6,000,000 VND / month

- Monthly bonus and annual review upon monthly KPI

- Insurance - Meals - Team Building activities

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