Quality Analyst Team Leader (Call Center)

• Responsible for monitoring contacts
• Responsible for preparing and providing feedback to agents
• Data analysis and making designated reports/decks
• Participating in internal & external calibrations
• Communication to heighten awareness and focusing on importance of positive customer experience
• Making recommendations and driving improvement
• Ensuring that internal policies, procedures, and compliance regulations are being followed Identifying operational / training issues and helping team in fixing these gaps

• Knowledge of Contact Centre methodologies and operational principles
• Advanced knowledge of MS products, particularly Excel
• Excellent communication skills
• Analytical – Able to analyze data and draw insights
• High level of accuracy and attention to detail
• Innovative and able to influence others
• Excellent process knowledge Interpersonal and communication skills 
• Preferably from a voice process.

• Laptop
• Chế độ bảo hiểm
• Phụ cấp
• Chế độ thưởng
• Chăm sóc sức khỏe
• Đào tạo
• Tăng lương
• Phụ cấp thâm niên
• Nghỉ phép năm

Công việc này đã hết hạn ứng tuyển!