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Quality Assurance Analyst

180/38 nguyễn hữu cảnh
Hạn nộp hồ sơ: 26/05/2019

Hết hạn nộp đơn

Mô tả công việc

• Plan and conduct audits of the service
• Assists the business leaders in gathering and analyzing data on service performance
• Identify gaps in delivery of quality metrics, identifying opportunities for improvement and implementing these plans within the team.
• Support of quality system data analysis and metrics for KPIs
• Responsible for identifying and resolving potential work quality issues to resolve customer satisfaction issues
• Capture the Voice of the Customer and drives customer excellence practices
• Ensures adherence to quality assurance guidelines to ensure 100% customer/client satisfaction
• Responsible for monitoring and reporting to the management team any performance issues
• Identify and document best of breed practices to ensure uniform delivery of service excellence across teams, provides feedback on process improvements and efficiency gains
• Provides support of global quality management system and drives compliance
• Development of quality processes and documentation in support of Customer Experience and Operational Excellence
• Proactively identify customer impacting, process compliance or operational deficiency issues through analytics and implement preventive actions
• Leads implementation of improvement initiatives and processes to ensure overall quality is continuously improving.
• Collaborates with Operations and other functions to Analyze situations / issues and effectively provide recommendations for continuous improvement
• Audit Management and organizational conformance to quality standards

Yêu cầu ứng viên

• Proven record of relevant experience
• Yellow Belt, Lean Six Sigma, Kaizen certification, with a working experience in lean management, continuous Improvement, business analysis is desirable
• Project /Program Management Experience is a considered an asset
• Minimum 1-year experience in customer support and/or vendor management
• Background in reporting, analytics
• Proven ability to work with cross-functional teams and drive results
• Proficient with various office productivity applications particularly Excel, Visio, Project and PowerPoint
Educational Experience
• Typically, a Bachelor’s degree in a technical or business discipline or equivalent experience and a minimum of 2 years related experience
• Good understanding of the support business.
• Used to working on a global team.
Knowledge & Skills
• Strong organizational, communication, presentation skills
• Understanding of the support business and operations
• Analytical and problem resolution skills
• Strong relationship management– A collaborative nature, ability to act as an advisor to support business continuous improvement
• An ability to undertake root cause analysis, use relevant data to find trends, problem characteristics and provide feedback on improvements needed

Quyền lợi được hưởng

.Full insurance contribution , additional healthcare insurance in labor contract
.Summer trip, year-end party, team building activities
.Company bus support at late night

Cách thức ứng tuyển

Công việc này đã hết hạn ứng tuyển!


Vị trí Quality Assurance Analyst tuyển dụng bởi công ty Tiêu điểm mới tại Hà Nội với mức lương Thoả thuận yêu cầu hình thức làm việc Toàn thời gian. Bạn có thể tham khảo thêm các vị trí tuyển dụng Quality Assurance tại Hà Nội khác trên kênh tuyển dụng việc làm topcv.

THÔNG TIN TUYỂN DỤNG

Hình thức làm việc: Toàn thời gian
Số lượng cần tuyển: 1 người
Chức vụ: Nhân viên
Yêu cầu kinh nghiệm: Không yêu cầu
Yêu cầu giới tính: Không yêu cầu
Địa điểm làm việc: Hà Nội

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LIÊN HỆ

Trụ sở công ty: 180/38 nguyễn hữu cảnh

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