Chọn tìm kiếm nâng cao

Quality Assurance Analyst

180/38 nguyễn hữu cảnh

Hết hạn nộp đơn

Mô tả công việc

• Plan and conduct audits of the service
• Assists the business leaders in gathering and analyzing data on service performance
• Identify gaps in delivery of quality metrics, identifying opportunities for improvement and implementing these plans within the team.
• Support of quality system data analysis and metrics for KPIs
• Responsible for identifying and resolving potential work quality issues to resolve customer satisfaction issues
• Capture the Voice of the Customer and drives customer excellence practices
• Ensures adherence to quality assurance guidelines to ensure 100% customer/client satisfaction
• Responsible for monitoring and reporting to the management team any performance issues
• Identify and document best of breed practices to ensure uniform delivery of service excellence across teams, provides feedback on process improvements and efficiency gains
• Provides support of global quality management system and drives compliance
• Development of quality processes and documentation in support of Customer Experience and Operational Excellence
• Proactively identify customer impacting, process compliance or operational deficiency issues through analytics and implement preventive actions
• Leads implementation of improvement initiatives and processes to ensure overall quality is continuously improving.
• Collaborates with Operations and other functions to Analyze situations / issues and effectively provide recommendations for continuous improvement
• Audit Management and organizational conformance to quality standards

Yêu cầu ứng viên

• Proven record of relevant experience
• Yellow Belt, Lean Six Sigma, Kaizen certification, with a working experience in lean management, continuous Improvement, business analysis is desirable
• Project /Program Management Experience is a considered an asset
• Minimum 1-year experience in customer support and/or vendor management
• Background in reporting, analytics
• Proven ability to work with cross-functional teams and drive results
• Proficient with various office productivity applications particularly Excel, Visio, Project and PowerPoint
Educational Experience
• Typically, a Bachelor’s degree in a technical or business discipline or equivalent experience and a minimum of 2 years related experience
• Good understanding of the support business.
• Used to working on a global team.
Knowledge & Skills
• Strong organizational, communication, presentation skills
• Understanding of the support business and operations
• Analytical and problem resolution skills
• Strong relationship management– A collaborative nature, ability to act as an advisor to support business continuous improvement
• An ability to undertake root cause analysis, use relevant data to find trends, problem characteristics and provide feedback on improvements needed

Quyền lợi được hưởng

.Full insurance contribution , additional healthcare insurance in labor contract
.Summer trip, year-end party, team building activities
.Company bus support at late night

Cách thức ứng tuyển

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Trụ sở công ty: 180/38 nguyễn hữu cảnh

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180/38 nguyễn hữu cảnh

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