Senior Customer Service (E-Commerce, Logistics)
Hết hạn nộp đơn
Mô tả công việc
- Effectively manage large amounts of incoming calls, and tickets without compromising on service standards
- Identify and assess customers’ needs to achieve + excellent service standards and maintain high customer satisfaction.
- Provide accurate, valid and complete information by using the right methods/tools
- Handle disputes, complaints and provide appropriate, timely and realistic solutions within the time limits
- Keep records of customer interactions and do reporting to supervisor
- Follow communication procedures, guidelines and policies
- Support Team leader build build sustainable relationships of trust through open and interactive communication
Yêu cầu ứng viên
- Preferable 1 year of experience with e-commerce or logistics industry
- Customer-first attitude and ability to multi-task, prioritize, and manage time effectively. Knowledge in courier service operations is an advantage.
- Good communication and interpersonal skills, with the ability to work independently and as a team
- Good level of computer literacy; Familiar with Zendesk platform.
- Ability to adapt, prioritize and thrive in a fast moving environment
- Prior experience with a start-up, customer service, good English will be a huge plus
Quyền lợi được hưởng
- Cung cấp trang thiết bị đầy đủ để phục vụ công việc.
- Được đóng BHXH, BHYT, BHTN.
- Được hưởng các chính sách phúc lợi theo quy định của công ty.
- Được đào tạo, nâng cao nghiệp vụ thường xuyên.
Cách thức ứng tuyển
Công việc này đã hết hạn ứng tuyển!
THÔNG TIN CHI TIẾT
VIỆC LÀM LIÊN QUAN
GIỚI THIỆU CÔNG TY
Ninja Van is on a mission to dominate last-mile delivery for e-Commerce in South East Asia. We are one of the fastest growing startups in the region, having won over 3,000 merchants and delivering 15,000 parcels a day in four countries, Singapore, Malaysia, Indonesia and Vietnam.
At our core we are a technology company that is disrupting a massive industry with cutting edge software and operational concepts. Driven by algorithm-based optimization, dynamic routing, end-to-end tracking and capacity balancing with partner fleets, we provide best-of-class delivery services that delight both the shippers and end customers.
Trụ sở công ty: 215 Mã Lò, Phường Bình Trị Đông A Quận Bình Tân, Tp.HCM
Điện thoại: 01234010385Website: https://www.ninjavan.co/vn-vn/
THÔNG TIN CÔNG TY
215 Mã Lò, Phường Bình Trị Đông A Quận Bình Tân, Tp.HCM
Hotline 098 423 4396 (Ms. Linh)
Tổng đài: (024) 710 79 799