Senior Ocean Documentation Executive

• Handle nominated shipments
• Receive booking from factory & open the file
• Check orders and detail in systems
• Send email to get approval from oversea customers
• Release booking to shipper and follow up
• Contact with carriers, vendors for any issue
• Issue HBL / MBL.
• Contact with OPS for any related issue
• Check documents
• Image all shipping docs to system
• Input data entry (E2K / Order Watch)
• Tracking & Tracing
• Solve all related concerns / problems
• Handle customer enquiries professionally to maximize customers’ satisfaction
• Tactful in dealing with customer concerns, services recovery and special service requirements
• Improve bottom line results by collecting customer feedback for management review and/or suggesting ways to enhance work efficiency
• Limit complaint from customers at 0 (zero) time per month
• Building, training and leading team. Encourage effective cooperation among team members and between teams. Inspire team spirit and the commitment to achieve high standards of performance
• Monitor staff performance
• Monitor data entry in team
• Review Cost & Revenue updated for all shipments in team
• Follow process & zero out rejection amount

• Bachelor Degree
• Good command in English (Level C)
• Min. 2 years – experience of Sea freight operation
• Have good interpersonal skills as this can be client facing and so customer care skills are very important
• Good attention to detail, this includes continuously monitoring shipments from the point of receipt through to delivery
• Acceptance to work in pressure environment
• Working location: 12th Floor Tower A, Office Block and Commercial Center, Viettel Building, 285 Cach Mang Thang Tam, Ward 12, District 10, Ho Chi Minh City

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