Mô tả công việc
- Reporting directly to Support Center Manager of Support Centre performance.
- Supporting Junior in handling serious complaint or any ad-hoc cases.
- Work closely with Digital Project team to provide requirements on Support Center digitalization/ execute testing/ understand new products/processes
- Identifying and analyzing customers’ needs to give tailored solutions
- Discovering customer’s financial needs to have a suitable recommendation
- Generate customer loyalty through strong knowledge of key products and services.
- Set up and handle customer complaint managements to ensure the customer satisfaction
- Supporting new joiners as mentor/buddy/trainer.
- Monitor detection systems (VRM) and ensure that all cases are attended urgently after created. Take proper action to prevent further fraud transaction on the credit/debit card account by blocking the card.
- Manage daily operational activities to ensure timely processing of new application.
- Adapt to changing in system/service and keep all team members informed of changes in policies, procedures, and product update as well as customer campaigns.
- Undertake call-sampling check and call quality coaching of support center agents.
- Work with relevant stakeholders for Support Center related issues
- Perform all administrative job and follow up action required related to pending cases.
Yêu cầu ứng viên
- Degree in Banking/Finance/Business with approximately 1-2 years of relevant experiences with Contact Center
- Experience in digital service channels including live chat, email, social care are important.
- Knowledge of banking products and services are preferred.
- Working knowledge of Contact Center processes and systems
- Open minded and digital mindset is preferred
- Communication, problem solving and analytical skills
- Demonstrate initiative and positive attitude
- Working on flexible shift (24/7)
Quyền lợi được hưởng
- Professional international working environment
- Attractive income and annual salary increase consideration
- Fully enjoy the regimes and polices of leave and salary according to the labor law
Cách thức ứng tuyển
Ứng viên nộp hồ sơ trực tuyến bằng cách bấm Ứng tuyển ngay dưới đây.
Hạn nộp hồ sơ: 14/08/2021
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