Chọn tìm kiếm nâng cao

Student Services Executive

33 C-D-E Nguyễn Bỉnh Khiêm, Q1, TP.HCM
Hạn nộp hồ sơ: 31/05/2018

Hết hạn nộp đơn

Mô tả công việc


o Make weekly call to update parents’ about students’ performance 

o Contact parents to inform cancellation/schedule change of classes 

o Follow up with teachers to understand students’ progress 

o Respond to/ Receive students’ request/concern: defer, refund, issue statement of study, attendance and complaints 

o Deal with students/parents’ requests/concerns. Produce deferment/refund report for finance department 

o Handle students/parents’ requests/concerns and student complaints 

o Collaborate with Sales, Academic, Admin and Marketing departments to organize student activities 

o Support students struggling in class and teachers with students’ behavioral or academic issues 


o Communicate with parents to get confirmation of re-enrollment registration of existing students 

o Follow up with absent, delayed and deferred students 

o Follow up with parents to remind them to meet tuition payment deadline 

o Coordinate with other departments to prepare for the new quarter 

Yêu cầu ứng viên

You have...

• 1-2 years of working experience in Customer Services, Student Services/Counselling or business development

• Good verbal and written communication skills in Vietnamese and English 

• Basic computer skills and willing to learn new platforms 

• Willingness to travel to our various Learning Centers within Ho Chi Minh City and have flexible working hours

• Good problem-solving and organizing skills

• Proactive, self-starting, curious and positive attitude

• Detail-oriented and patient with a customer-focused mindset

• Flexible and adaptable with changes

• A collaborative team player

You’ll really stand out if you have…

• Passion about education and helping others

• Experience related to Education/Training field

Quyền lợi được hưởng

You get…
• Competitive Salary + Annual Bonus
• Health Insurance
• Flexible working hours
• Unlimited Vacation Policy
• To join an awesome, fun team: join yoga during lunch breaks, quarterly company dinner, annual retreats, guest speakers, and more .


Recommend to apply directly via our Application Form:
Our hiring team will contact you within 01 week if you're shortlisted!

Cách thức ứng tuyển

Công việc này đã hết hạn ứng tuyển!


Hình thức làm việc: Toàn thời gian
Số lượng cần tuyển: 2 người
Chức vụ: Nhân viên
Yêu cầu kinh nghiệm: 1 năm
Yêu cầu giới tính: Không yêu cầu
Địa điểm làm việc: Hồ Chí Minh


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