Chọn tìm kiếm nâng cao

SUPERVISOR INBOUND ECOMMERCE (Chat - Email channel)

Tòa nhà Tân Tùng Dương, 222 - 226 Hoàng Hoa Thám, P. 12, Q. Tân Bình, TP. Hồ Chí Minh
Hạn nộp hồ sơ: 15/10/2020

Hết hạn nộp đơn

Mô tả công việc

- Managing an Inbound team comprises of Team leader, TQA, Senior agent, CS agent to monitor team.

- Orient and allocate human resource needed to achieve KPIs/ SLA.

- Handling escalation cases from customers to ensure due process is adhered properly with highest customer service oriented mindset

- Create and propose reports that Manager requests.

- Coach, train and monitor Team Leader, TQA, Senior agent on how to manage daily operation and reach the KPIs.

- Join training courses as Relia’s client required to handle daily operation.

- Provide Activity Report as Team performance report daily, weekly and monthly bases.

- Attending Weekly Meeting with Clients to share insights and highlights of operation.

- Forecasting the volume of workload daily & peak period and design plans to overcome the backlogs but still maintain good KPIs

- Fining the gaps in process and offering the best solutions to maximize capacities and resources for improvement

- Coordinate with other teams/ departments to achieve company's business goals

Yêu cầu ứng viên

- Minimum 2 years of experience in supervisor role (specialized in Inbound Ecommerce).

- Goal better, data-driven, self-motivated leader, can-do attitude, open and supportive mindset

- Good at planning and organizing, communication, presentation, negotiation, interpersonal and problem solving.

- Work independently and proactively take on new responsibilities where most needed.

- Good at data and reports to control backlogs & performance.

- Ability to do multitasks and highly adapt to constantly changing environment

Quyền lợi được hưởng

- Salary: Negotiate – based on actual ability of candidate

- Annual leave 18 days

- Annual salary increase

- Social insurance, health insurance, unemployment insurance in accordance with the law

- Health care (PVI) insurance package.

- International, fair and transparency working environment.

- The 13th month salary regime

- Annual company trip

Cách thức ứng tuyển

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THÔNG TIN TUYỂN DỤNG

Hình thức làm việc: Toàn thời gian
Số lượng cần tuyển: 1 người
Chức vụ: Quản lý / Giám sát
Yêu cầu kinh nghiệm: 2 năm
Yêu cầu giới tính: Không yêu cầu
Địa điểm làm việc: Hồ Chí Minh

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