Support Center Agent
Hết hạn nộp đơn
Mô tả công việc
- Reporting directly to Support Center Manager
- Work closely with Digital Project team to provide requirements on Support Center digitalization/ execute testing/ understand new products/processes
- Identifying and analyzing customers’ needs to give tailored solutions
- Handling customers’ request/inquiry via calls/chat/email & other channels.
- Generate customer loyalty through strong knowledge of key products and services.
- Monitor detection systems (VRM) and ensure that all cases are attended urgently after created. Take proper action to prevent further fraud transaction on the credit/debit card account by blocking the card.
- Adapt to changing in system/service, policies, procedures, and product update as well as customer campaigns.
- Work with relevant stakeholders for Support Center related issues.
Yêu cầu ứng viên
- Degree in Banking/Finance/Business with approximately 1 years of relevant experience with Contact Center
- Experience in digital service channels including live chat, email, social care are important.
- Knowledge of banking products and services are preferred.
- Working knowledge of Contact Center processes and systems
- Open minded and digital mindset is preferred
- Communication, problem solving and analytical skills
- Demonstrate initiative and positive attitude
- Working on flexible shift (24/7 - included night shift)
Quyền lợi được hưởng
- Professional international working environment
- Attractive income and annual salary increase consideration
- Fully enjoy the regimes and polices of leave and salary according to the labor law
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Hotline CSKH: (024) 7107 9799
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