Chọn tìm kiếm nâng cao

Support Center Agent

56 Nguyễn Đình Chiểu, Đa Kao, Quận 1 , Tp.HCM
Hạn nộp hồ sơ: 21/07/2021

Hết hạn nộp đơn

Mô tả công việc

- Reporting directly to Support Center Manager

- Work closely with Digital Project team to provide requirements on Support Center digitalization/ execute testing/ understand new products/processes

- Identifying and analyzing customers’ needs to give tailored solutions

- Handling customers’ request/inquiry via calls/chat/email & other channels.

- Generate customer loyalty through strong knowledge of key products and services.

- Monitor detection systems (VRM) and ensure that all cases are attended urgently after created. Take proper action to prevent further fraud transaction on the credit/debit card account by blocking the card.

- Adapt to changing in system/service, policies, procedures, and product update as well as customer campaigns.

- Work with relevant stakeholders for Support Center related issues.

Yêu cầu ứng viên

- Degree in Banking/Finance/Business with approximately 1 years of relevant experience with Contact Center

- Experience in digital service channels including live chat, email, social care are important.

- Knowledge of banking products and services are preferred.

- Working knowledge of Contact Center processes and systems

- Open minded and digital mindset is preferred

- Communication, problem solving and analytical skills

- Demonstrate initiative and positive attitude

- Working on flexible shift (24/7 - included night shift)

Quyền lợi được hưởng

- Professional international working environment

- Attractive income and annual salary increase consideration

- Fully enjoy the regimes and polices of leave and salary according to the labor law

Cách thức ứng tuyển

Công việc này đã hết hạn ứng tuyển!


Hình thức làm việc: Toàn thời gian
Số lượng cần tuyển: 6 người
Chức vụ: Nhân viên
Yêu cầu kinh nghiệm: 1 năm
Yêu cầu giới tính: Không yêu cầu
Địa điểm làm việc: Hồ Chí Minh


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