Teacher Quality Assurance Supervisor

1. Quality assurance

● Establish standards for teaching quality;

● Create and implement forms; materials necessary for quality assurance activities;

● Arrange the team to conduct online class observation directly or via records following plans or when needed;

● Coordinate with Teacher in accessing suitable teaching resources; methodology, etc;

● Create training plans;

● Conduct necessary training to Teacher when needed;

● Reconcile conflicts; complains between Teacher and Students;

● Control process of completing class feedbacks and reports;

● Observe the process of approving teaching hours;

● Assign and record office tasks to teacher properly and effectively;

2. Process, policies and regulation

● Review and propose suitable update to all working procedures, policies, rules and regulations of TM Department;

● Manage team members in handling request and concerns from Teacher;

● Check, monitor, remind and guide Teacher and subordinates (if any) to follow the rules and regulations;

● Be involved in researching and revising processes annually or when needed;

● Train and collaborate with team members in maintaining the TM operation in right standard;

● Update and make necessary reports;

3. Other

● Other assigned tasks required by Line manager.

● At least Bachelor degree in English Teaching or relating majors from renowned universities;

● At least 02-05 years experience in teaching;

● English proficiency (IELTS/ TOEIC/ Other) being equivalent to C1 in CEFR Level or upwards;

● Candidate with proven 2-3 year experience in academic operation is competitive;

● Teaching Certificate ( TEFL/ TESOL/ CELTA) is an advantage;

● Have good skills in verbal and non-verbal communication;

● Computer literacy – MS Office; G-suit; CRM system,etc;

● Experienced in researching and problem solving skills;

● Should be a team player; highly disciplined; proactive and tech-savvy.

○ Flexible working hours

○ Lunch and parking allowance

○ Fast paced and multinational working environment Supportive and professional colleagues

○ Awesome & open co-working space Internal Training (Technical & Functional);

○ Opportunities for English Training

○ You will be joining Topica at the beginning of an exciting journey, and will be given a large degree of freedom in shaping and impacting your role. We provide an environment where you can be best of yourself, grow with us and together we make it work. You will play an important part in helping us reach the next destination.

○ Furthermore, we offer an attractive remuneration package, with benefits, matching our requirements and expectations.