Chọn tìm kiếm nâng cao

Team Leader ( Call Center Service)

Tầng 8 và tầng 10, Tòa nhà SCETPA, Số 19A đường Cộng Hòa, Phường 12, Quận Tân Bình, Thành Phố Hồ Chí Minh, Việt Nam

Hết hạn nộp đơn

Mô tả công việc

- Supervising a dynamic team to support transcosmos’ Client managed services to team members (CS agent -Tier 1) through rostering, monitoring, briefing, coaching, and others.
- Making strong assurance of cascading updates from Client to CS agents in timely and accurate manner.
- Taking decision about problems that occurred in the entire program that supports service Contact Center transcosmos’ Client and its analysis.
- Flagging to Project Supervisor for any abnormalities in operation
- Rendering best support and sharing best practices to agents for maintain up-to-par standard and work efficiency.
- Voluntarily taking inbound calls or digital contacts to support operation
- Voluntarily making outbound calls to handle escalation cases 
- Taking part in improving quality of all units in CRM & CX within agreed development period 
- Being responsible for updates product/program into system for customer service (function Employee Support).
- Provide Activity Report as Team performance report daily, weekly and monthly bases.

Yêu cầu ứng viên

- At least 1 year-experience in leading an in-bound team in Call Center environment
- Strong determination of KPI achievement.
- Proved ability to do staffing and scheduling
- Ability to effectively manage cross-functional projects.
- High acceptance of shift-based schedule
- Strong customer-service-oriented mind-set to set tone for team members
- Ability to do multitasks and highly adapt to constantly changing environment
- Excellent oral, written and interpersonal communication skill
- Vietnamese as native communicator and good English proficiency is required
- Ability to solve problems quickly and independently while working in a fast-paced environment
- Ability to provide quick solutions for operational issues
- Intermediate to advanced reporting skills

Quyền lợi được hưởng

● Shifting mode, 6 working days/ week, 26 days/month
● Bonus: twice a year
● Salary review: once a year
● Company trip, Health checking yearly.

Cách thức ứng tuyển

Công việc này đã hết hạn ứng tuyển!

Tin được đăng bởi Ms.Dung - Ban tuyển dụng Công Ty TNHH TransCosmos Việt Nam


The measure of our client companies’ satisfaction is the measure of value in our company’s existence. We truly aspire to offer client oriented outsourcing services. transcosmos launched operations in 1966. Since then it has combined superior “human resources” with the most up-to-date “technological” capabilities to enhance the competitive strength of its corporate clients by providing them with high value added and superior services. It provides overall IT outsourcing services such as Call Center Services, Business Process Outsourcing Services, and Digital Marketing Services either as standalone solution or as combined services to its corporate clients to optimize their marketing efficiencies, to expand sales and gain new customers in E-Commerce business, and to improve operational efficiency and reduce clients operational cost for back office and information system operations. Further, these services have been expanded beyond Japan, globally, centered in Asia. transcosmos aims to be the “Global IT Partner” of its corporate clients to provide them with high quality outsourcing services on a global scale. We would like to have your continued support in the future.


Trụ sở công ty: Tầng 8 và tầng 10, Tòa nhà SCETPA, Số 19A đường Cộng Hòa, Phường 12, Quận Tân Bình, Thành Phố Hồ Chí Minh, Việt Nam


Chia sẻ việc làm tới bạn bè


Hiện chưa có đánh giá nào. Hãy là người đầu tiên đưa ra đánh giá
Đánh giá của bạn về công ty này?


Tầng 8 và tầng 10, Tòa nhà SCETPA, Số 19A đường Cộng Hòa, Phường 12, Quận Tân Bình, Thành Phố Hồ Chí Minh, Việt Nam

(ASH) Telesales Team Leader
Thoả thuận
Hồ Chí Minh
Toàn thời gian
LAZADA Trainer
Trên 9 triệu
Hồ Chí Minh
Toàn thời gian
Đăng tin tuyển dụng
Hỗ trợ nhà tuyển dụng

Hotline: 0984 234 396 (Ms. Linh)

Tổng đài: (024) 7107 9799

Skype: topcv_cskh