Mô tả công việc
Why We Are Looking For You
- Are you a problem solver looking for an organization where your career can develop rapidly within a short time frame? Do you take pride in delivering great customer service? Seal Commerce is looking for you.
- As a customer-facing support engineer, your role will be to provide live-chat based technical support to corporate customers while ensuring ticket resolution and customer satisfaction.
- We take intense pride in helping global merchants handle their online business operations. Your contribution to technical problem solving will be a dramatic impact on thousands of entrepreneurs and enterprises around the world.
- Act as the primary technical contact (live chat), deliver advanced technical troubleshooting and problem-solving solutions for business customers using the website builder product for their online stores
- Collaborate with Customer Support Agent and your team leader to figure out the issues and ensure the product is run effectively on the customer's website
- Work with the manager to solve critical issues by defining the problems, customer expectations, ensure their online store stability while using our products
- Work with technical managers and CS team leader when the additional support is needed
- Help create knowledge base content - this includes writing and updating existing articles, and create visual content as needed.
Yêu cầu ứng viên
- Knowledge in the open-source system and the eCommerce system is a plus.
- Ability to communicate and interact effectively, in a professional manner with technical & non-technical staff (both verbal & written)
- Ability to quickly adapt to technology and/or application changes and business delivery priorities
- Driven, self-motivated, enthusiastic and with a “can-do” attitude
- Ability to work well under pressure and meet tight deadlines
- You’re passionate about eCommerce. Comfort in a startup environment as we move quickly and wear many hats in a dynamic environment.
Quyền lợi được hưởng
- Salary is commensurate with your skills. Salary range: $400 - $800 or negotiable
- Spa treatment weekly.
- Training activities from team leaders in technical support skills and a customer-centric mindset
- Working directly with foreign customers and colleagues, leverage your Business English Communication skills
- Opportunity to be promoted to a higher position
- The candidate can also pitch the ability to have an impact on multiple parts of the business and grow with us
- Working time: 8:30 AM - 12:30 AM, 2:00 PM - 6:00 PM Monday to Friday
Cách thức ứng tuyển
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Hotline CSKH: (024) 7107 9799
0862 69 19 29