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Technical Support ( JavaScript HTML5 CSS)

TNR Tower, Vincom Nguyễn Chí Thanh, Hanoi
Hạn nộp hồ sơ: 28/07/2020

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Mô tả công việc

Why We Are Looking For You

  • Are you a problem solver looking for an organization where your career can develop rapidly within a short time frame? Do you take pride in delivering great customer service? Seal Commerce is looking for you.
  • As a customer-facing support engineer, your role will be to provide live-chat based technical support to corporate customers while ensuring ticket resolution and customer satisfaction.
  • We take intense pride in helping global merchants handle their online business operations. Your contribution to technical problem solving will be a dramatic impact on thousands of entrepreneurs and enterprises around the world.

Responsibilities

  • Act as the primary technical contact (live chat), deliver advanced technical troubleshooting and problem-solving solutions for business customers using the website builder product for their online stores
  • Collaborate with Customer Support Agent and your team leader to figure out the issues and ensure the product is run effectively on the customer's website
  • Work with the manager to solve critical issues by defining the problems, customer expectations, ensure their online store stability while using our products
  • Work with technical managers and CS team leader when the additional support is needed
  • Help create knowledge base content - this includes writing and updating existing articles, and create visual content as needed.

Yêu cầu ứng viên

  • Minimum 2+ years’ experience in common web languages: HTML, CSS, and JavaScript
  • Proficient understanding of client-side scripting and JavaScript frameworks, including jQuery
  • Knowledge in the open-source system and the eCommerce system is a plus.
  • Ability to communicate and interact effectively, in a professional manner with technical & non-technical staff (both verbal & written)
  • Ability to quickly adapt to technology and/or application changes and business delivery priorities
  • Driven, self-motivated, enthusiastic and with a “can-do” attitude
  • Ability to work well under pressure and meet tight deadlines
  • You’re passionate about eCommerce. Comfort in a startup environment as we move quickly and wear many hats in a dynamic environment.

Quyền lợi được hưởng

  • Salary is commensurate with your skills. Salary range: $400 - $800 or negotiable
  • Spa treatment weekly.
  • Training activities from team leaders in technical support skills and a customer-centric mindset
  • Working directly with foreign customers and colleagues, leverage your Business English Communication skills
  • Opportunity to be promoted to a higher position
  • The candidate can also pitch the ability to have an impact on multiple parts of the business and grow with us
  • Working time: 8:30 AM - 12:30 AM, 2:00 PM - 6:00 PM Monday to Friday

Cách thức ứng tuyển

Công việc này đã hết hạn ứng tuyển!


Vị trí Technical Support ( JavaScript HTML5 CSS) tuyển dụng bởi công ty Seal Commerce tại Hà Nội với mức lương 10-20 triệu yêu cầu hình thức làm việc Toàn thời gian. Bạn có thể tham khảo thêm các vị trí tuyển dụng JavaScript tại Hà Nội khác trên kênh tuyển dụng việc làm topcv.

THÔNG TIN TUYỂN DỤNG

Hình thức làm việc: Toàn thời gian
Số lượng cần tuyển: 2 người
Chức vụ: Nhân viên
Yêu cầu kinh nghiệm: 1 năm
Yêu cầu giới tính: Không yêu cầu
Địa điểm làm việc: Hà Nội

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