Hết hạn nộp đơn
Mô tả công việc
- Resolve customer cases related to flight ticketing, including but not limited to rescheduling, corrections, changes, check-in problem.
- Issue tickets to customers via booking system.
- Escalate support cases as per company’s criteria.
- Manage airline health and CAPTCHA viewer.
- Continuously monitor the booking system.
- Manage recurring meetings with team(s) to review performance.
- Ensure all cases are solved within required timeframe following company’s SOPs.
- Resolve escalated cases from agents and team leaders
- Define compensation for customers inconvenienced by airline issues
- Manage working relationship with airlines and escalate any issues as per SOPs.
- Manage routing and payment method enablement as per available inventory defined by SOPs.
- Ensure that all airline providers are running well and escalate any issues to the related parties.
- Work with operation analyst to reduce technical problems & end to end booking process initiatives
- Escalate problems to provider, engineering, finance and other related partners
Yêu cầu ứng viên
Minimum 1 year experience in travel industry and customer support
● Experience with GDS ticketing systems
● Certified for Abacus, Galileo, and/or Amadeus systems.
● Experience as team lead, supervisor, or manager desired.
● Experience managing to performance targets desired.
● A strong understanding of customer service principles.
● Demonstrated problem-solving skills, strategic and analytical capabilities.
● Willingness to work in shifts.
● Result-oriented, problem solver, analytical skill, and customer-focused.
● Disciplined and high motivated to motivate and encourage team for improvement.
● Excellent command of spoken and written English and Vietnamese.
Quyền lợi được hưởng
- Cung cấp trang thiết bị đầy đủ để phục vụ công việc.
- Được đóng BHXH, BHYT, BHTN.
- Được hưởng các chính sách phúc lợi theo quy định của công ty.
- Được đào tạo, nâng cao nghiệp vụ thường xuyên.
Cách thức ứng tuyển
Công việc này đã hết hạn ứng tuyển!
THÔNG TIN TUYỂN DỤNG
VIỆC LÀM LIÊN QUAN
GIỚI THIỆU CÔNG TY
Traveloka is a leading tech start-up based in Jakarta, Indonesia. Founded in 2012 by ex-Silicon Valley engineers, Traveloka aims to revolutionize human mobility through technology. We build large impact consumer products and services, real time and big data systems and platforms, devise creative solutions to business and engineering problems, derive insights from massive amount of data, and transform markets with technology.
We expanded to Thailand and Malaysia last year and tapped the Vietnamese and Philippines markets early this year. In response to our ever-fast expansion, we are now looking for a variety of positions in e-commerce field. In Traveloka you will have the opportunity for an accelerated career and as well as remuneration growth due to the hyper growth of our business exceeding hiring growth, so there will be lots of opening in new role and/ expanded existing roles as the business growth. We're still at the very early stage of our development with so much potential to be developed, including in the area of perks and benefits.
Trụ sở công ty: 133C, LevelOne SaiGon, Tầng 13, Tòa nhà Kumho Asiana Plaz, Phường Bến Nghé, Quận 1, TP.HCM.Website: https://www.traveloka.com/vi-vn/
Hotline CSKH: (024) 7107 9799
0862 69 19 29