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Trainee Service Supervisor

Trung tâm dạy nghề Nhân đạo KOTO - số 11 ngõ 670 Hà Huy Tập, Yên Viên, Gia Lâm, Hà Nội
Hạn nộp hồ sơ: 24/12/2020

Hết hạn nộp đơn

Mô tả công việc

Key Responsibilities

1. Maintain and improve the physical and mental health of trainees

Overseeing the management of health and safety issues regarding trainees and ensuring prompt reaction and appropriate response to risks and applying strategies to pre-empt future problems

• Design, implement and facilitate strategies to improve and maintain health and wellbeing of KOTO trainees

• Oversee the implementation of health and wellbeing activities Yên Viên training Center.

• Monitor and evaluate trainee wellbeing issues and work preemptively to ensure recurring incidents are minimized and trends within the organization’s sub sectors are identified

• Maintain duty of care over the trainees in the KOTO program

2. Team building and relationship development within the department and with and between trainees

• Develop and maintain a cooperative work environment in the Trainee Services

• Understand the KOTO trainee profiles, backgrounds and sensitivities and utilize knowledge and apply appropriate skills to create strong, successful relationships

• When required, provide a point of contact for KOTO trainees, responding to their needs in an appropriate and timely manner or directing them to the appropriate Trainee Services team member for assistance

• Apply an understanding of behavioral and emotional actions and reactions in order to best assist and understand the needs of trainees

• Display confidentiality and sensitivity regarding all trainee issues, backgrounds and emotional status

• Work to create opportunities for trainees to strengthen their physical and emotional wellbeing

• Manage relationships between KOTO and external providers to engage services for activities and programs

• Organize and attend trainee events such as: Dream Trip, winter appeal, Dream Bottle…

• Work with other Department Managers regarding KOTO driven events and programs

• Uphold, promote and ensure all trainees are protected by the Child and Youth Protection Policy

3. Oversee the organization of community service activities

• Oversee the planning and implementation of regular community service activities.

• Work with the Trainee service officer to ensure that KOTO trainees uphold KOTO’s image while taking part in community service

4. Oversee disciplinary action

• Communicate with other members of the Foundation and Operation to identify any disciplinary or behavioral issues

• Handle disciplinary issues with trainees and affected staff and trainees in a timely and fair manner

• Report major issues to the disciplinary board for further action

5. Business Development

Contribute to the overall strategic planning of the organization and work towards achieving KOTO objectives through collaboration with other departments

• Understand the needs of the organization and ensure all welfare initiatives operate in support

• Develop strategies for measuring the effectiveness of welfare initiatives and conduct post-implementation reviews

• Offer coaching for staff within your department and the wider organization in managing and supporting trainees effectively

6. Effectively manage the Trainee Services Team and understand your responsibility to lead by example in action and attitude, impacting the entire KOTO organization

Yêu cầu ứng viên

Key Skills and Knowledge:

1. Qualifications:

• Relevant Tertiary Qualification

• 3-5 years’ experience working in a senior leadership role.

2. Well-developed technical skills in the following areas:

• Communication (written & verbal)

• Planning, organizing and prioritizing

• People, characteristics and behaviors

• Problem solving

• People Management

• Leadership

3. Personal attributes

• Empathetic, with a well-developed knowledge of social and economic challenges in Vietnam

• High level of motivation

• Flexible and responsive

• Detail-oriented

• Cross-cultural understanding

• Positive attitude and enthusiasm and belief in the KOTO mission

• Ability to inspire others and lead by example

Quyền lợi được hưởng

- Social insurance according to Labour Law

- Free lunch meals

- Company bus service

- Teambuilding, Staff retreat, Staff party every year

Cách thức ứng tuyển

Công việc này đã hết hạn ứng tuyển!


Hình thức làm việc: Toàn thời gian
Số lượng cần tuyển: 1 người
Chức vụ: Quản lý / Giám sát
Yêu cầu kinh nghiệm: 3 năm
Yêu cầu giới tính: Không yêu cầu
Địa điểm làm việc: Hà Nội


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KOTO - Know one, teach one.- is a nonprofit social enterprise transforming the lives of at-risk and disadvantaged youth in Vietnam through ITs holistic hospitality training program.

As a leading nonprofit social enterprise, KOTO operates Training Restaurants to serve as a practical platform of experience for the trainees in order to better prepare them for the workplace along with providing KOTO with added income that is re-invested back in to support the welfare and training of the trainees.


Trụ sở công ty: Nhà hàng đào tạo KOTO Villa - số 22G 31/46 Xuân Diệu, Tây Hồ, Hà Nội / Trung tâm dạy nghề Nhân đạo KOTO - số 11 ngõ 670 Hà Huy Tập, Yên Viên, Gia Lâm, Hà Nội


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