Chọn tìm kiếm nâng cao

Trợ lý Điều hành (Assistant Executive Housekeeper)

Số 16, tổ 13, phường Cầu Diễn, Nam Từ Liêm, Hà Nội
Hạn nộp hồ sơ: 03/05/2019

Hết hạn nộp đơn

Mô tả công việc

- Should have an eye for detail and the ability to effectively deal with guests, other departments and housekeeping staff.

- Obtains list of vacant rooms to be cleaned immediately & list of prospective checkouts or discharges in order to prepare work assignments.

- Experience with turn down service, special needs of VIP Guests, foreign dignitaries, etc. is helpful. 

- Assigns team members their duties, and inspects work for conformance to prescribed standards of cleanliness. 

- Prepares and distributes the Room assignment sheet and floor keys to room boys.

- Maintain clear and efficient communication and coordination with the Front Office and other departments of the hotel.  

- Schedules the cleaning of the room carpets, upholstery, and draperies as needed, along with deep cleaning projects and window cleaning as necessary.

- Schedules cleaning for lobby area, public restrooms, telephone areas, hallways, entrances, elevators.

- Schedules periodic major cleaning projects including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, elevator doors and tracks.

- Schedules cleaning of all meeting rooms after a completed function.

- Schedules deep cleaning of all meeting rooms on periodic basis including carpet shampooing, cleaning of walls and baseboards, cleaning of windows, etc.

- Inventories cleaning supplies & linen stock to ensure adequate supplies.

- Investigates concerns regarding housekeeping service and equipment, and takes corrective action.

- Provides support to the Executive Housekeeper in all areas of Housekeeping operation, such as staff training, coaching, counselings and also enforces to the hotels standard operating procedures. 

- Ensure all meeting room functions are properly set up according to the requests indicated on the meeting room/event function sheets.

- Ensures guest rooms are properly secured and that proper key control procedures are utilized by the housekeeping staff.

- Advises manager, desk  clerk, & admitting personnel of rooms ready for occupancy.

- Rewards employees who use their empowerment to meet or exceed guest expectations.

- Print all housekeeping related reports and traces from PMS.

- Assists in controlling expenses by the housekeeping department.

- Confirm all housekeeping staff members have arrived or find substitutes for absent employees.

- Maintain high quality of housekeeping standards in:  1) the guest rooms 2) linens and uniforms 3) lost and found procedures 4) laundry and 5) public area.

- Review outside laundry facility servicing to ensure quality, undamaged linens and consistent delivery, keeping in mind the budgetary guidelines.

- Co-ordinate with vendors eg: Pest control, Laundry services and other outsource services.

- Attend to any guest complaints and take service recovery measures if required.

- Review the housekeeping points on the guest feedback forms, take actions on guest complaints and also share guest compliments with staff members.

- Prepare annual housekeeping budget.

- Submit requests for repair and periodic maintenance of cleaning equipment.

- Prepares store requisition, purchase other supplies and equipment, also monitor par stock on all housekeeping guest supplies and linens.

Other Routine Responsibilities:

-Co-ordinate with front office and sending room discrepancy lists.

- Select, staff, recruit, hire, and train qualified housekeeping candidates.

- Attends training seminars to perfect housekeeping techniques and procedures, and enhance supervisory skills.

-Records data concerning work assignments, personnel actions, and time cards, and prepares periodic reports.  May prepare reports concerning room occupancy, payroll expenses, and department expenses.

- Attends periodic staff meetings with other department heads to discuss company policies and patrons’ complaints, and to make recommendations to improve service and  ensure more efficient operation.

- Orient and familiarise new personnel with hotel facilities and operating hours.

- Control all expenditures relating to Housekeeping, including labour, guest room supplies, and all cleaning supplies and equipment.

 -Oversee any guest communications from housekeeping

Yêu cầu ứng viên

- Education: Hotel management diploma or equivalent. Read and understand instructions, safety rules, etc.  Write reports with proper format, punctuation, spelling, and grammar. Speak with correct English and well-modulated voice.

- Experience :

- Minimum 2 years housekeeping experience in a supervisory capacity, 2 years line level experience in all aspects of the Housekeeping department.

Quyền lợi được hưởng

- Having chances to get attractive company bonus every month/year

- Company trip once a year + joining party.

- Salary and position is reviewed 1 time a year.

- Bonus by individual ability and company’s performance.

- Social insurance, health insurance, unemployment insurance and other benefits

 -  Dynamic and sociable working environment.

Cách thức ứng tuyển

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Hình thức làm việc: Toàn thời gian
Số lượng cần tuyển: 1 người
Chức vụ: Nhân viên
Yêu cầu kinh nghiệm: Không yêu cầu
Yêu cầu giới tính: Không yêu cầu
Địa điểm làm việc: Quảng Ninh


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