Hết hạn nộp đơn
Mô tả công việc
- Your Main Task
- Responsible for delivery of soft skills, product and system trainings company-wide.
- Conduct assessment and ensure hired agents are ready to perform their daily tasks.
- Responsible to analyse and maintain quality standards and measures quality of all interactions of the agents with the customer.
- Assist all employees and trainees in their work performance
- To provide feedback and coaching to support on daily/weekly/monthly basis
Yêu cầu ứng viên
- What we need from you
- Bachelor's Degree required
- Minimum 2 years of working experience in training & development with quality assurance component in customer service environment with a proven track record of impacting customer experience and team’s performance
- Minimum 2 years in IT/BPO/Call center environment
- Native/Excellent communication ability both written and verbal in Vietnamese & English
- Proven experience in designing and executing successful training programs and effective team management
- Familiarity with traditional and modern training methods (mentoring, coaching, on the job, or in classroom training, e-learning, workshops, simulations and etc.)
- Coaching and feedback skills
- Work location: Kuala Lumpur, Malaysia
Quyền lợi được hưởng
- Our Offer
- Schedule: Full-Time
- Attractive remuneration package
- Great career progression and development for outstanding achievers
- Covered connections to LRT station
- Vibrant & energetic office culture
Cách thức ứng tuyển
Công việc này đã hết hạn ứng tuyển!
THÔNG TIN TUYỂN DỤNG
VIỆC LÀM LIÊN QUAN
Hotline CSKH: (024) 7107 9799
0862 69 19 29