Customer Service (Chat Only) - 5 Days/Week - District 9 , 12
Tóm tắt
Địa điểm làm việc (đã được cập nhật theo Danh mục Hành chính mới - thêm quận/huyện cũ tương ứng để dễ dàng tra cứu)
Mô tả công việc
- Liaising between guests and partners to resolve light complexity issues via inbound, outbound, email, chat, and messaging on various topics such as: additional travel advice, modifications, cancellations, complaint.
- Providing accurate, valid, and complete information by using the right tools, methods, and processes.
- Ensuring a high level of customer service and a positive guest experience.
- Proactively updating information/knowledge about customer service.
Yêu cầu ứng viên
- Graduated from High school or equivalent academic level
- Fluency in English (Speaking, listening, writing, and reading) - working 100%English.
- Receive English CVs
Quyền lợi được hưởng
- Average Income: 10.000.000 - 13.000.000vnd/month.
- Base Salary: 7.500.000 vnd/month.
- Meal allowance: 500.000 vnd/month.
- Night shift allowance: 30% base salary.
- Monthly KPI incentive: 900.000 – 1.200.000 vnd/month.
- 100% salary in 2-month probation time
- Join the insurance regimes according to the provisions of the Labor Law.
- Accident insurance 24/7.
- 14 days of leave/year.
- 13th Monthly Salary.
- Annual Health Checkup.
- Working in a dynamic, professional environment with many opportunities for advancement
Thời gian làm việc
Shift: Rotate 24/7 (according to the arrangement of the team leader).
Rotating shifts: 9 hours/shift/month
(including 1.5 hour rest)
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