Sr. Specialist, Culture And Engagement

Duties and Responsibilities

1. Drive nationwide engagement & support projects
   • Lead the design and execution of company-wide engagement initiatives across all sites, ensuring alignment with organizational priorities and business cycles.
   • Develop annual engagement roadmap (ESAT, recognition programs, culture campaigns, seasonal events).
   • Customize engagement approaches by site/account to reflect workforce demographics and operational needs.
   • Partner with cross-functional teams (Operations, PSBP, Marketing if applicable) to ensure strong participation and impact.
   • Monitor engagement effectiveness through participation rates, ESAT trends, and feedback loops.
2. Deliver impactful programs & communications
   • Design and implement end-to-end employee experience programs (onboarding experience, recognition, wellbeing, culture moments).
   • Own internal communication strategy, ensuring messages are clear, consistent, and aligned with global branding.
   • Develop communication toolkits (email, posters, intranet content, leader talking points).
   • Ensure effective cascade of key messages from leadership to frontline employees.
   • Continuously improve communication channels bsed on employee feedback and engagement data.
3. Manage budgets (DPE, rewards, HR, Think Human Fund)
   • Plan and allocate annual engagement and cultural budgets aligned with business priorities.
   • Track and monitor spending across categories: DPE (Departmental People Engagement), rewards & recognition, HR initiatives, Think Human Fund.
   • Ensure cost optimization, transparency, and proper documentation for audit compliance.
   • Provide budget utilization reports and insights for leadership decision-making.
   • Identify opportunities to maximize impact while maintaining cost efficiency.
4. Partner with leaders on ESC/Wellbeing KPIs & provide translation
   • Collaborate with site leaders and PSBP to drive ESC (Employee Satisfaction/Engagement) and Wellbeing KPIs.
   • Translate engagement strategies into actionable plans for operations leaders.
   • Support leaders in interpreting survey results (ESAT) and building action plans.
   • Act as a bridge to localize global initiatives into the Vietnam context (including language translation and cultural adaptation).
   • Reinforce leadership accountability in driving engagement outcomes at team level.
5. Oversee vendors, merchandise, and culture-building activities
   • Manage vendor selection, negotiation, and performance for events, gifting, and engagement activities.
   • Oversee production and distribution of merchandise aligned with branding and engagement goals.
   • Ensure quality and consistency in all culture-building activities across sites.
   • Maintain vendor database and continuously benchmark for cost and quality improvements.
   • Ensure compliance with procurement and internal governance processes.