Tin tuyển dụng

Team Leader, Operations ( Customer Service Project - Rotating Shift)

Lương 17 - 21 triệu

Đăng 13 phút trước Còn 30 ngày để ứng tuyển

Mức độ phù hợp --%

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Nhắn tin

Yêu cầu:

Quyền lợi:

Chuyên môn:

- Hồ Chí Minh: QTSC9 Building, Quang Trung Software City, Phường Trung Mỹ Tây (Quận 12 cũ)

Responsible for the day-to-day supervision of a group of call center associates including work and attendance monitoring in accordance with organization policy and applicable legal requirements.
Effectively coach direct reports on their performance on a regular basis to ensure performance metrics are achieved at a minimum weekly.
Identify performance related issues, develop an action plan for improvement, implement corrective action, up to and including termination of employment
Ensure service delivered to our customers meets contractual Key Performance Indicator (KPIs) and financial expectations.
Communicate expectations to employees and provide timely updates.
Provide subject matter expertise in handling escalated customer calls as needed.
Conduct Team Meetings to ensure expedient communication of relevant information and as an open forum for input. Schedule and organize team activities.
Stay current on internal work processes, policies and procedures. Attend required manager development training.
Promote the Concentrix values through both behavior and attitude, including being an advocate for team members.

Associate's degree in related field with two to four years of relevant experience preferred
Highly motivated individuals with skills to develop and coach team members to achieve performance expectations
Work well under pressure and follow through on items to completion
Strong communication skills, both written and verbal
Ability to lead team in multi-tasking, prioritization, and meeting timelines on deliverable
Ability to mentor, coach and provide direction to a team of employees
Willingness to work a flexible schedule
Good English communication skills

Attractive fixed salary + monthly performance bonuses
13th-month salary + 100% salary during probation.
14 days of annual leave.
Health Insurance, Social Insurance + Aon Health Care.
Career development opportunities in a professional and dynamic environment.
Opportunity to work with top industry experts and talented colleagues.
Transparent, trustworthy, and inspiring workplace culture.
Participation in engagement and well-being activities: Company events, Happy Day,...

Bảo hiểm xã hội, Bảo hiểm sức khỏe, Thưởng tháng 13

Thứ 2 - Chủ nhật ()

5 days/week, rotating shift (morning, afternoon & night). Rotating duration: Monthly

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Vị trí Team Leader, Operations ( Customer Service Project - Rotating Shift) tuyển dụng bởi công ty Công ty TNHH Vietnam Concentrix Services tại Hồ Chí Minh, Phường Trung Mỹ Tây - Hồ Chí Minh với mức lương 17 - 21 triệu yêu cầu hình thức làm việc Toàn thời gian. Bạn có thể tham khảo thêm các vị trí tuyển dụng Customer Service tại Hồ Chí Minh, Phường Trung Mỹ Tây - Hồ Chí Minh khác trên kênh tuyển dụng việc làm topcv.

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customer service leader, customer service manager, nhân viên chăm sóc khách hàng, dịch vụ khách hàng, customer service executive

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