CÔNG TY TNHH TRANSCOSMOS VIỆT NAM

Senior Operations Manager

Thoả thuận

Tra cứu lương thị trường việc làm

Mức độ phù hợp --%

Địa điểm

Hồ Chí Minh

Kinh nghiệm

1 năm

Hạn ứng tuyển

12/08/2026

Ứng tuyển ngay

Lưu tin

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Tổng quan

Yêu cầu:

Quyền lợi:

Chuyên môn:

Mô tả công việc

1. Business Ownership

Own the overall business performance of assigned accounts, including financial results, operational KPIs, customer experience, and client satisfaction.
Drive profitability by balancing revenue growth, productivity, cost optimization, and operational efficiency.
Take full accountability for achieving contractual/SOW commitments and business targets.
Anticipate business risks and implement mitigation plans before they impact operations.

2. Strategic Planning & Business Execution

Develop and execute mid-term and long-term operational strategies aligned with company vision and client business objectives.
Translate business strategy into clear operational roadmaps with measurable milestones and execution plans.
Lead capacity planning, workforce strategy, budget planning, and resource allocation to support sustainable growth.

3. Leadership & Organizational Alignment

Lead, coach, and develop Operations Managers to become high-performing business leaders.
Ensure all Operations Managers align execution with company strategy, client expectations, and organizational priorities.
Establish a strong culture of ownership, accountability, and collaboration.

4. Client Partnership

Serve as the senior operational representative for strategic client relationships.
Build trusted partnerships with client leadership through proactive communication, business reviews, and strategic consultation.
Lead Quarterly Business Reviews (QBRs), operational governance meetings, and executive-level business discussions.
Manage compliance risks to ensure alignment with client policies.

5. Operational Excellence

Ensure operational performance consistently meets or exceeds all contractual SLAs, KPIs, quality, compliance, and customer experience standards.
Establish governance frameworks to monitor operational health and business performance.
Drive root cause analysis and implement sustainable corrective actions for performance gaps.

Yêu cầu ứng viên

At least 1 year of experience in the same position or 2–3 years in a Manager-level position or above.
Good command of English (all four skills).
Experience in managing performance targets.
Project management experience with the ability to work independently on multiple concurrent initiatives.
Strong commitment to achieving KPIs.
Disciplined, highly motivated, and capable of inspiring team performance.
Proven experience in workforce planning, staffing, and scheduling.
Ability to effectively manage cross-functional projects.
Strong multitasking skills and the ability to adapt to a fast-changing environment.
Excellent oral, written, and interpersonal communication skills.
Strong problem-solving, strategic thinking, and analytical capabilities.
Intermediate to advanced reporting skills.
Ability to identify, analyze, and interpret data trends and forecasts.

Kỹ năng cần có

Project Management, Reporting, Risk Management, Scheduling, Client Relationship Management, Strategic Thinking, Workforce Planning, Data-driven decision making, Cross-functional Collaboration, operational excellence, Staffing, Executive Leadership, Change Leadership, People Development & Coaching