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Team Leader Content Moderation - Japan Language
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Mô tả công việc
- Lead, manage & develop a team, helping them to achieve their full potential and maintain high standards and quality of work.
- Ensure that all services are delivered within the framework's core values and in line with existing policies and procedures
- Actively promote and support inclusion, ensuring that individuals are supported to participate in community and work opportunities according to their interests and goals
- Create an inspiring team environment with an open communication culture, utilizing clear goals and objective setting to help the team succeed
- Performance management: career counseling, coaching, performance development, 1:1's mentoring, Team huddle, Ops calibration etc... to make sure the team achieves the glide goal.
- Control Team roster to be efficient and work with QAs/Trainers to gather feedback regarding productivity and quality problems for service improvement.
Yêu cầu ứng viên
- 1-year minimum supervising/leading a team
- Experience in Content Moderation, Contact Center, Customer Service, Consultant, Data, Telesales, and Moderation is a plus
- Experience in a high-growth organization strongly preferred
- Strong leadership skills, motivating and inspiring diverse teams.
- Ability to thrive in a fast-paced, dynamic environment.
- Advanced Japanese language proficiency (JLPT N1 or equivalent)
Quyền lợi ứng viên
- Salary: 22.000.000 – 24.000.000 gross/month
- Working in the environment of a multinational corporation, with customers being the leading foreign companies in the field
- Promotion opportunities
- Periodical bonus: twice/year
- Position promotion, salary increase: once/year
- 13th month salary
- Insurances followed Vietnamese Labor Law
- Bonuses, gifts for Holidays
- Activities: Birthday party, Employee engagement activities
Địa điểm và thời gian
Địa điểm làm việc
- Hà Nội: VTC Online Building, 18 Tam Trinh, Phường Tương Mai (quận Hai Bà Trưng, quận Hoàng Mai cũ)
Thời gian làm việc
- Thứ 2 - Thứ 6 (từ 07:00 đến 16:00)
Cách thức ứng tuyển
- Ứng viên nộp hồ sơ trực tuyến bằng cách bấm Ứng tuyển ngay dưới đây.
Hạn ứng tuyển: 21/09/2026
