SHINHAN FINANCE

Application Support Officer

Thoả thuận

Tra cứu lương thị trường việc làm

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Địa điểm

Hồ Chí Minh

Kinh nghiệm

3 năm

Hạn ứng tuyển

30/09/2026

Ứng tuyển ngay

Lưu tin

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Tổng quan

Yêu cầu:

Chuyên môn:

Mô tả công việc

1. Application Monitoring & Support
• Monitor application performance and perform routine health checks.
• Provide application support and troubleshoot issues to ensure timely resolution.
• Coordinate with users, vendors, and internal teams to investigate and resolve incidents.
• Support application deployment, upgrades, and maintenance activities.
• Maintain application documentation, user guides, and support procedures.
• Escalate complex issues and follow up until resolution.
2. Support Project
• Support UAT activities, including test data preparation, data synchronization, and environment support for new projects and system enhancements.
• Assist users during testing, troubleshoot issues, and track defects to ensure timely resolution.
3. Continuous Improvement
• Identify opportunities to improve application performance and support processes.
• Collaborate with stakeholders to implement system enhancements.
• Continuously update knowledge of supported applications and business processes.
4. Shift Support
• Being available to work in shifts, including weekends, public holidays, or on-call support when required.
• Support critical incidents and production issues outside normal business hours to ensure system availability.

Yêu cầu ứng viên

1. Qualification

• University Degree majored in Information Technology
2. Work Experience
• Minimum 03 years working experience in Software development and Application support.
• Have working experience in Finance/Banking/Insurance is a plus.
3. Knowledge

• Monitor and do health check to ensure applications are in good status
• Able to communicate effectively with different stake holders
• Good at business analysis and system analysis.
• Consult effective solutions for BUs.
• Good at trouble shooting, root cause analysis
• Support BA & Technical roles in the projects of development team
• Knowledge on software development even join development team to develop when necessary
• At least 3 years’ experience in Software development and application support

4. Skills

• Experience on application development and deployment (DevOps)
• Experience on either Java, PL/SQL.
• Good experience on ITIL framework and process.
• Communication
• Problem-solving
• Effective application support
• Good collaboration
• Critical thinking
• Can-do attitude
• Time management

Kiến thức ngành

Tài chính, Ngân hàng, Bảo hiểm

Kỹ năng cần có

Java, Giao tiếp, Giải quyết vấn đề, Khắc phục sự cố, Hỗ Trợ Người Dùng, Kiến Thức Về Hệ Thống Máy Tính, Itil Framework, SQL/PL

Quyền lợi ứng viên

Annual leave:

14 – 20 Days of annual leave
3 days of sick leave with pay
Get 1 additional annual leave for each 5 full years of service

Benefits:

Competitive salary
Attractive Bonus
Guaranteed 13th month salary
Annual salary review
100% probation salary
Premium health insurance for employees
Annual health check

Other extras:

Vietnam company trip
Engagement and outdoor Quarterly/Yearly Employee Recognition
Long service award: 5 years, 10 years, 15 years activities (birthday, football, charity etc)