Application Support Supervisor (Core System)

The Job holder plays a role to support application/system, focusing on Core system for daily operation. Candidate is responsible for analyzing the business requirements, understanding IT systems/applications and communicating with internal/external stakeholder to ensure the smooth application/system operation. The job holder also ensures that the application/system issues can be solved on time.

• In charge of analyzing and preparing business and system requirements for the IT Lending Core systems
• Ensure proper due diligence and gap analysis is done for application implementation against the business requirements
• Work cohesively with the application vendor’s application supporters to get the required knowledge transfer for the product knowledge and business process.
• Providing system/application support for end user and know-how supports to internal teams.
• Managing and leveraging between end user’s expectation and the base lined business requirements
• Supporting User Acceptance Test for the project sign off.
• Project-management to implement of Lending Core system enhancement.
• Work with external vendor to follow up core system issues/enhancement.
• Configure the core system business rules for setup new products in core.
• Develop Core system APIs and other customization to fit to business needs.
• Support Core system operation (co-work with ICT operation team and ICT development team)
• Other tasks assigned by line manager, division head.