Key Account Manager

I. Job Summary:

• The Key Account Manager (KAM) is responsible for developing and managing the Sales Finance partner ecosystem to achieve assigned business targets while maintaining portfolio quality.
• The job holder is expected to independently identify and acquire new retail partners, establish long-term strategic relationships, and maximize partner productivity through continuous coaching, business planning, and performance management.
• The KAM acts as the primary business representative between SVFC and retail partners, ensuring effective execution of sales strategies, product implementation, market expansion, and partner engagement.
• This role requires a highly self-driven individual with strong commercial acumen, excellent communication and influencing skills, deep understanding of consumer finance products, and the ability to translate market insights into business opportunities.

II. Key Roles & Responsibilities:

1. Partnership Development & Network Expansion (40%)

• Identify, approach and acquire new strategic partners to expand SVFC's retail distribution network.
• Develop and execute regional partner acquisition plans to achieve assigned expansion targets.
• Build long-term business relationships with partner management and key decision makers.
• Lead commercial discussions, negotiate business terms and coordinate partner onboarding.
• Continuously identify new industries, retail formats and business opportunities for Sales Finance expansion.
• Develop annual business plans with key partners to maximize mutual business growth.

2. Partner Performance Management (40%)

• Be responsible and deliver assigned booking loan, booking volume and booking quality targets.
• Monitor partner productivity and sales performance through regular business reviews.
• Analyze sales pipeline, conversion rate and portfolio quality to identify improvement opportunities.
• Develop action plans with partners to improve productivity and customer acquisition.
• Execute sales campaigns, incentive programs and business activation initiatives.

3. Partner Capability Development (10%)

• Conduct product training and sales coaching for partner staff.
• Ensure partner staff fully understand SVFC products, credit policies and digital application process.
• Provide continuous coaching to improve selling capability and customer experience.
• Develop best practices and sales playbooks for partner sales teams.
• Support partners during new product launches and promotional campaigns.

4. Market Intelligence & Business Development (10%)

• Monitor competitor products, campaigns and market practices.
• Collect partner feedback and customer insights.
• Identify product gaps and recommend enhancements to improve competitiveness.
• Analyze industry trends and emerging retail channels.
• Collaborate with relevant stakeholders to improve overall business performance.
• Carry out any other duties and responsibilities as assigned by the Department Head/Line manager from time to time to support the achievement of departmental and company objectives.