ICT Business Analyst Supervisor

1. Business Analysis & Solution design
• Act as a trusted business partner to deeply understand business insights, challenges, and objectives; proactively propose IT/system solutions to drive value.
• Elicit, analyze, and document requirements from stakeholders through interviews, workshops, and other techniques.
• Organize meetings, workshops, and requirement-gathering sessions; monitor communication flow, track action items, and ensure alignment.
• Prepare and maintain key documentation: User Requirement Document (URD), Business Requirement Document (BRD), Software Requirement Specification (SRS), Functional Specifications, Use Cases/User Stories, process flows, data requirements, and user manuals.
• Create visual artifacts to communicate ideas effectively: storyboards, process flows, wireframes, UI mockups, prototypes, and content outlines.
• Ensure requirements are clear, complete, feasible, testable, and aligned with business goals.

2. Testing & Quality Assurance
• Track and manage assigned project tasks to meet agreed timelines and quality standards.
• Participate actively across the full project lifecycle: requirements analysis, design, testing.
• Support and coordinate System Integration Testing (SIT) and User Acceptance Testing (UAT); validate that the solution meets documented requirements.
• Manage change requests: assess impact on scope, timeline, and cost, and facilitate approvals.

3. Stakeholder Coordination & Communication
• Coordinate and facilitate collaboration among cross-functional stakeholders: business users across departments, internal IT teams (developers, PMs), and external parties/ vendors.
• Monitor emerging technologies, industry trends, and best practices to recommend or consult the process/ system enhancements.
• Support end-user training and adoption; prepare user manuals, guides, and training materials.
• Coordinate with vendors to clarify requirements, review proposals, and align solutions with business needs.
• Ensure vendor solutions deliver business value and integrate effectively with internal systems.

4. Other tasks or projects from time to time assigned by Line manager/ Department Heads.