Admission Supervisor (Giám Sát Điều Hành) - Hà Nội

Planning
- Weekly SNS planning;
- Monthly Re-sales Planning;

Training and Development
- Conduct Workshop/Training for TA and Admission team;
- Observe TA and have the plan to improve weak TA;
- Admission Officer and TA Development;
- Monitor and train the Admission team to make sure they follow ILA policy;

Property management
- Maintain the building in proper conditions: tidy, clean and safe;
- Maintain all facilities and equipment in proper conditions: clean, safe and workable;

Risk management
- Monitor staff to make sure they deliver the right service and process: fire management, classroom management, building management, and handling problem;
- Manage all safety at the centre;

Inventory
- Responsible for appropriate forecast and ordering of materials for centre use;
Course administration
- Monitor all preparation and course delivery process;
- Monitor ILA customer care process;

Class Schedule
- Work closely with the sales and care team to open class and assign students in class;
- Work close with sales and care team to forecast new classes;

TA management
a. Teaching Assistant recruitment
- Forecast TA;
- Recruitment process;
- Induction;
b. Scheduling
- Scheduling for TA;
- Supporting Tasks;
- Taking class when requested;
- Doing cover absent when requested;
- Smart Scheduling;
c. Remuneration
- TA Salary/Scale;
- TA Contract;
- TA Excellent Award;
- Leave and Termination;
d. TA Performance management
- Observation: conduct, corrective action;
- Performance Appraisal;
- Disciplinary Process;