Tổ chức Giáo dục và Đào tạo Apollo Việt Nam

We are looking for a Center Manager who thrives on real ownership: someone who can lead people, keep operations smooth, and drive strong business results - especially when the pressure is high. This role is not for someone who wants a comfortable routine. It is for a leader who enjoys meaningful challenges, stays calm in tough moments, and takes pride in turning goals into measurable outcomes.

Your core ownership - You will be the overall owner of the center’s performance, including:

1. Business results (monthly/quarterly targets and consistent improvement)

2. Team performance (hiring, coaching, discipline, and retention)

3. Service quality & customer experience

4. Daily operations (clear processes, strong coordination, reduced errors)

What you will do:

1) Drive growth with strong planning and disciplined execution

Build weekly/monthly action plans and break targets into practical daily steps.

Track progress closely, spot bottlenecks early, and adjust quickly to stay on track.

2) Lead and develop your Sales & Customer Care team

Hire the right people and set clear expectations for performance and service mindset.

Coach hands-on through real cases: feedback, skill-building, and execution standards.

Create a strong working rhythm: short check-ins, clear commitments, measurable follow-up.

3) Run a tight, efficient operation

Ensure the center runs smoothly every day - service delivery, customer handling, team coordination.

Improve efficiency and reduce waste while maintaining a high-quality customer experience.

4) Solve tough problems and take full ownership

When issues happen (customers, people, operations, results), you stay steady, take charge, and close the loop.

You focus on root causes and fix the system - so the same problems don’t repeat.