CÔNG TY CỔ PHẦN SMARTOSC

This is an execution-focused product leadership role responsible for ensuring strong operational delivery across the ConnectPOS platform.
You will lead the day-to-day product operation process across multiple teams and stakeholders, ensuring:
• Business priorities are translated into executable product initiatives,
• Releases are delivered predictably and safely,
• Operational issues are handled effectively,
• And cross-functional teams remain aligned throughout the product lifecycle.
This is a player-coach role requiring strong ownership, operational discipline, and the ability to coordinate effectively across Product, Engineering, QA, Customer Success, Sales, Partnerships, and leadership teams in a fast-moving SaaS environment.
Market research and commercial direction are primarily driven by leadership, Marketing, and Business Development teams. Your responsibility is to operationalize those priorities into scalable product execution and stable platform delivery.

KEY RESPONSIBILITIES:

1. Lead Product Operations & Delivery
• Lead and coordinate product execution across multiple product streams and delivery teams.
• Manage and mentor Product Owners, Business Analysts, and related product operations members.
• Establish and continuously improve operational product workflows, including requirement intake, specification, prioritization, sprint planning, release management, post-release review, and operational follow-up.
• Ensure user stories, specifications, and product documentation maintain high quality and consistency standards.
• Drive execution visibility, accountability, and delivery coordination across teams.

2. Execute Product Roadmaps
• Translate business priorities and market requirements into executable product roadmaps and delivery plans.
• Partner closely with Engineering and QA teams to manage scope, dependencies, timelines, and delivery risks.
• Coordinate cross-functional dependencies involving integrations, infrastructure, platform services, and external partners.
• Support prioritization decisions by balancing customer impact, operational impact, technical feasibility, delivery capacity, and platform stability.
• Ensure roadmap execution remains aligned with operational realities and company priorities.

3. Ensure Product Stability & Operational Excellence
• Treat platform stability and release quality as core operational responsibilities.
• Own operational health tracking and reporting, including uptime/SLA, incident frequency, regression rates, release quality, MTTR, and platform reliability metrics.
• Coordinate incident response and escalation handling with Engineering and Customer Success teams.
• Ensure recurring operational issues are resolved systematically rather than repeatedly patched.
• Strengthen release governance processes, including QA gates, staged rollouts, rollback planning, release communication, and post-release monitoring.
• Drive continuous improvement initiatives around operational efficiency, product reliability, and technical debt management.

4. Coordinate Cross-Functional Stakeholders
• Act as the operational coordination point between Product, Engineering, QA, Customer Success, Sales, Marketing, Partnerships, and leadership teams.
• Ensure stakeholder expectations, delivery priorities, and execution timelines remain aligned.
• Maintain strong operational feedback loops with Customer Success and Support teams.
• Coordinate with external integration and technology partners where required.
• Support executive reporting through clear delivery updates, operational metrics, and escalation visibility.