CÔNG TY TNHH TRANSCOSMOS VIỆT NAM

1. Business Ownership
Own the overall business performance of assigned accounts, including financial results, operational KPIs, customer experience, and client satisfaction.
Drive profitability by balancing revenue growth, productivity, cost optimization, and operational efficiency.
Take full accountability for achieving contractual/SOW commitments and business targets.
Anticipate business risks and implement mitigation plans before they impact operations.
2. Strategic Planning & Business Execution
Develop and execute mid-term and long-term operational strategies aligned with company vision and client business objectives.
Translate business strategy into clear operational roadmaps with measurable milestones and execution plans.
Lead capacity planning, workforce strategy, budget planning, and resource allocation to support sustainable growth.
3. Leadership & Organizational Alignment
Lead, coach, and develop Operations Managers to become high-performing business leaders.
Ensure all Operations Managers align execution with company strategy, client expectations, and organizational priorities.
Establish a strong culture of ownership, accountability, and collaboration.
4. Client Partnership
Serve as the senior operational representative for strategic client relationships.
Build trusted partnerships with client leadership through proactive communication, business reviews, and strategic consultation.
Lead Quarterly Business Reviews (QBRs), operational governance meetings, and executive-level business discussions.
Manage compliance risks to ensure alignment with client policies.
5. Operational Excellence
Ensure operational performance consistently meets or exceeds all contractual SLAs, KPIs, quality, compliance, and customer experience standards.
Establish governance frameworks to monitor operational health and business performance.
Drive root cause analysis and implement sustainable corrective actions for performance gaps.