CÔNG TY TNHH HELLOWORLD ONLINE EDUCATION VIETNAM

2.1. Revenue Generation & Deal Closing (Core KPI – 60%)

• Manage an assigned portfolio of active students to consistently achieve and exceed monthly targets for renewals, early course upgrades, and referrals.

• Proactively identify upselling opportunities throughout the student journey, particularly during the critical M-2 window, to convert students into higher-value, long-term packages (120/240+ lessons).

• Apply consultative selling and effective closing techniques to address parents’ concerns regarding pricing, foreign teacher compatibility, and students’ learning progress.

• Leverage promotional campaigns, seasonal marketing initiatives, and official price adjustment periods to create urgency and accelerate deal closing.

• Proactively generate referral leads from satisfied parents with high NPS scores to expand the new business pipeline.

2.2. Academic Mentorship & Customer Success (40%)

• Monitor student attendance and lesson consumption, analyze periodic progress reports, and align learning objectives and expectations with parents.

• Provide proactive, personalized customer care to maintain high NPS scores and identify and resolve potential customer concerns within 24 hours.

• Build long-term, trust-based relationships with parents to strengthen customer loyalty and turn learners and their families into brand advocates for 51Talk.

• Collaborate closely with foreign teachers and academic support teams to develop effective, personalized learning pathways for students.

• Have a strong sales track record, preferably with evidence of achieving Top Sales rankings, winning sales awards, or consistently exceeding individual sales targets.

• Demonstrate excellent persuasion, negotiation, objection-handling, and deal-closing skills.

• Be resilient, accountable, and comfortable working in a target-driven environment.

• Income: 20 - 35 million VND
• Fixed Base Salary, independent of Sales