Tổ chức Giáo dục và Đào tạo Apollo Việt Nam

JOB PURPOSE

The C&B Supervisor coordinates and oversees C&B activities for both Vietnamese Staff and International Staff. The role works closely with relevant stakeholders to support accuracy and compliance across payroll, insurance, tax, labor contracts, Work Permits/Visas, while contributing to process improvements and a better C&B service experience through the ticketing system and internal communications.

 ROLES & RESPONSIBILITIES
A. Team Management & Operational Leadership
Lead, coach, and coordinate with team members, including workload allocation, task monitoring, and performance follow-up.
Maintain clear C&B SOPs, monitor operational risks, and support timely actions to resolve issues.

B. Payroll, Tax & Benefits Management
Oversee payroll, tax, insurance, final payment, and benefit processes for Vietnamese and International staff.
Review C&B data, support salary and budget planning, and drive process improvement and compliance.

C. Mobility, Compliance & HR Administration
Oversee labor contracts, employee administration, and HR records in line with labor law and company policies.
Monitor key changes in Labor, PIT, Social Insurance, and International employee regulations and support related updates.
Maintain appropriate controls to minimize payroll, tax, insurance, and employee administration risks.
Supervise HRIS updates, employee records, leave management, and document filing.
Coordinate with relevant authorities and support internal and external audits.

D. Ticket Management, Employee Relations & Communication
Oversee the C&B ticketing system, monitor SLA performance, and identify recurring issues for process improvement.
Support complex employee and Line Manager cases, and provide guidance on C&B policies and related matters.
Coordinate with HR, Finance, Operations, Recruitment, and external vendors to resolve C&B matters.
Prepare regular C&B reports and provide insights on service performance, compliance, and key operational issues.
Review C&B communications, policy updates, and employee guidelines before release.